FELICIA BOLTON
Cincinnati,Ohio
Summary
Dynamic customer service leader with a decade of experience driving team performance and optimizing customer satisfaction. Achieved a 98% audit success rate through effective training and management strategies. Committed to continuous improvement, enhancing both team efficiency and workplace safety.
Overview
17
17
years of professional experience
Work History
Assembly Riveter
Andrews Laser Works
Wilder, ky
12.2022 - Current
- Analyzed blueprints and technical drawings to understand specific assembly instructions.
- Participated in continuous improvement initiatives to enhance assembly processes.
- Trained new employees on assembly techniques and ensured compliance with safety protocols.
- Ensured safe work environment by cleaning areas at the end of each shift.
- Completed daily tasks with accuracy and efficiency, contributing to overall productivity.
- Collaborated with coworkers to troubleshoot and resolve product and service-related issues.
MANAGER/CUSTOMER SERVICE REPRESENTATIVE
CHECKSMART FINANCIAL, LLC
06.2009 - 04.2019
- Conducted monthly performance reviews and created individualized improvement plans for each employee.
- Conducted recruitment and training sessions for new employees to ensure readiness.
- Led team to maintain efficiency and organized workflow through effective problem-solving.
- Executed daily tasks efficiently, ensuring smooth team operations and support.
- Performed payroll functions, such as maintaining time keeping information, processing and submitting payroll.
- Prepared for quarterly audits and maintained a 98% or higher.
- Processed Consumer Loans, Signature Loans, Title Loans, Money Orders and Bill Pay Solutions.
- Verified and cashed checks for customers at the service desk.
- Maintained a balanced cash drawer along with an inner and outer safe.
Education
HIGH SCHOOL DIPLOMA -
GILBERT A. DATER
05-2007
Skills
- Data Entry
- Management
- Time Management
- Judgement and Decision Making
- Fast Paced Learning
- Teamwork
- Customer Service
- Customer Satisfaction
- Goal Oriented
Timeline
Assembly Riveter
Andrews Laser Works
12.2022 - Current
MANAGER/CUSTOMER SERVICE REPRESENTATIVE
CHECKSMART FINANCIAL, LLC
06.2009 - 04.2019
HIGH SCHOOL DIPLOMA -
GILBERT A. DATER