Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Brown

Akron,OH

Summary

Excellent communication skills in the workplace and always a team player.

Overview

12
12
years of professional experience

Work History

House Monitor

Nisre Inc
09.2023 - Current

Monitor new inmates that were released from prison into the halfway house program. Also conduct case management and daily monitoring and intakes.

  • Maintained a secure environment for residents through enforcing house rules, addressing conflicts, and resolving issues promptly.
  • Collaborated with residential team to maximize effective and efficient operations.

Home Health Caregiver PRN

VPL Solutions
10.2022 - Current

Provide direct home care for patients.

  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.

Support Specialist

Epiphany Management Group
10.2020 - 01.2021

Technical Support for medicaid holder. Also help companies and independent providers with updates.

  • Researched and identified solutions to technical problems.

Collection Customer Service Representative

Advance Capital Solutions
11.2017 - 06.2018

Did customer service, manage accounts,Answer inbound calls and collect dept payment on delinquent payday loan accounts,Also did skip tracing.

  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Established relationships with customers to encourage payment of delinquent accounts.

Analytical Technician

Teleperformance
11.2016 - 04.2017

Created profiles for customers who have insurance so they can obtain online Dr visits. Also performed toubleshooting and submitting tickets and claims to tier2 dept and billing.

Collections Agent

Galaxy Capital Solutions
06.2012 - 03.2013

Called debtors to set up payment arrangements on delinquent medical bills, but not limited to payday loans .

Education

No Degree - Business Administration And Management

Stark State College
Canton, OH
05.2027

Skills

  • Cooking
  • Marketing
  • Bookkeeping
  • Collection
  • Technical Support
  • Senior Care
  • Merchandizing
  • Driver
  • Office assistance

Timeline

House Monitor

Nisre Inc
09.2023 - Current

Home Health Caregiver PRN

VPL Solutions
10.2022 - Current

Support Specialist

Epiphany Management Group
10.2020 - 01.2021

Collection Customer Service Representative

Advance Capital Solutions
11.2017 - 06.2018

Analytical Technician

Teleperformance
11.2016 - 04.2017

Collections Agent

Galaxy Capital Solutions
06.2012 - 03.2013

No Degree - Business Administration And Management

Stark State College
Felicia Brown