Latasha Brown
South Point,OH
Summary
Compassionate and skilled Residential Advisor with experience in overseeing residential facilities and providing guidance to residents. Possess strong interpersonal communication skills, adept at conflict resolution and fostering a supportive community environment. Demonstrated ability to implement effective programs that improve resident satisfaction and operational efficiency. Proactive in addressing resident concerns, promoting safety, and enhancing the overall living experience for all occupants.
Overview
17
17
years of professional experience
1
1
Certification
Work History
House Monitor
Land of Goshen Treatment Center
Ironton, OH
06.2024 - 12.2024
- Keep an eye out to make sure all clients were safe and accounted for
- Hourly checks
- Transportation
- Med pass
- Reporting
- Drug tests
Autism services center
Autism Services Center
Huntington, WV
06.2016 - 10.2018
- Coordinated services for clients
- Helped them find needed resources
- Complete billable notes
- Meet billable hours requirements
- Visiting each client to ensure their safety and wellness
Server
Applebee's
Ashland, KY
04.2010 - 08.2016
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Utilized point-of-sale (POS) system to process orders accurately while maintaining high transaction speed
- Effectively communicated promotions or special offers to customers during checkout process, increasing upsell opportunities
- Maintained knowledge of current menu items, specials, promotions, and company policies to provide accurate information to customers as needed
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
Direct Support Professional
PAIS
Lewisburg, WV
06.2008 - 02.2010
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crisis situations following established protocols
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Provided emotional support to individuals facing challenges or difficult situations
- Provided transportation and accompanied clients to appointments, errands, and social outings
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
- Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Education
Bachelor's degree - Health Science/psychology
Marshall University
05.2016
Skills
- Active listening
- Organizational skills
- Decision-making
- Safety standards and compliance
- Conflict resolution
- Case planning
- Emotional support
- Event planning
- Adaptability
- Multitasking Abilities
- Life skills development
- Roommate Mediation
- First aid and CPR
- Team leadership
- Behavioral intervention plans
- Status assessments
- Teamwork and collaboration
Certification
CPR, CPR/Firstaid
References
- Micheal Quann, 606-225-3389
- Amy Salyers, 606-369-0139
- Brandy Crouch, 606-456-1732
Timeline
House Monitor
Land of Goshen Treatment Center
06.2024 - 12.2024
Autism services center
Autism Services Center
06.2016 - 10.2018
Server
Applebee's
04.2010 - 08.2016
Direct Support Professional
PAIS
06.2008 - 02.2010
Bachelor's degree - Health Science/psychology
Marshall University