Keith Coleman
Chicago,IL
Summary
Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
2
2
years of professional experience
1
1
Certification
Work History
House Monitor
Affordable Recovery
Blue Island, IL
07.2019 - 03.2021
- Conducted room inspections and documented safety concerns.
- Provided support to residents during emergency situations.
- Maintained an accurate record of disciplinary incidents involving residents.
- Performed administrative duties such as filing paperwork and updating databases.
- Responded promptly to maintenance requests from residents.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Conducted regular rounds to keep residents and areas safe and secure.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Answered telephones and routed calls or delivered messages.
- Chaperoned group-sponsored trips and social functions.
- Interfaced with residents to address and resolve complaints or grievances.
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Education
High School Diploma -
Malcolm X
Chicago, IL06-1983
Skills
- Facility Security
- Message Delivery
- Activities Oversight
- Event Chaperoning
- Staff Communication
- Issue Resolution
Certification
Safety and Sanitation certified/Certified Food handler.
Timeline
House Monitor
Affordable Recovery
07.2019 - 03.2021
High School Diploma -
Malcolm X
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