Felicia Brown
Louisa,VA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving skills and administrative expertise at Foodlion Grocery Store to significantly improve client retention. My proactive approach and adept time management facilitated a seamless front office workflow, underscoring my ability to drive results and maintain high service standards.
I am a very quick learner and very fast paced worker.
My opinion if you have time to sit and chat or lean you have time to clean, help others And the company , to be productive.
I am very easy to get along with and adapt to work environments very quick. I do my job told to do or expected of me, And I'll do and try to go above and beyond to make sure everyone is happy and problems solved. before they leave.
I am very theral and precise and by the rules worker.
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Foodlion Grocery Store
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Cashier
Goodwill Store
03.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager and Waitress
Country Boys BBQ Restraunt
01.2022 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
House Keeping Manager
Shenandoah Crossings
01.2022 - 01.2023
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Cashier Manager
Fast Mart
01.2019 - 04.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
High School Diploma -
Louisa County High School
Louisa, VA05.2009
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Data Entry
- Administrative Skills
- Scheduling appointments
- Cash Handling
- Reception duties
- Billing and Invoicing
- Mail handling
- Appointment Setting
Certification
- [Area of certification] Training - [Timeframe]
- CAP - Certified Administrative Professional
Timeline
Front Office Assistant
Foodlion Grocery Store
05.2024 - Current
Cashier
Goodwill Store
03.2023 - 05.2024
Manager and Waitress
Country Boys BBQ Restraunt
01.2022 - 05.2023
House Keeping Manager
Shenandoah Crossings
01.2022 - 01.2023
Cashier Manager
Fast Mart
01.2019 - 04.2020
- [Area of certification] Training - [Timeframe]
- CAP - Certified Administrative Professional
High School Diploma -
Louisa County High School
Similar Profiles
Stephanie DupreeStephanie Dupree
Produce Sales Department Manager at Foodlion Grocery StoreProduce Sales Department Manager at Foodlion Grocery Store
Kinsley LawsonKinsley Lawson
Office Associate at Foodlion Grocery StoreOffice Associate at Foodlion Grocery Store
Chelsea WigginsChelsea Wiggins
Sales Associate at Foodlion Grocery StoreSales Associate at Foodlion Grocery Store