James Buck III
Sales Manager
Beaverton,OR
Summary
Developed sales and management skills in fast-paced customer service environment. Skilled in process optimization and team leadership, ensuring high levels of customer satisfaction and efficient operations. Looking to transition into a new field, bringing a strong foundation in team development and performance improvement.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Customer Operations Manager
US Bank
10.2022 - 11.2024
- Managed a team of 30 customer experience representatives and consistently achieved high customer experience targets.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Championed best practices for managing escalations by effectively resolving high-priority issues with minimal impact on customer experience.
- Developed comprehensive training programs for new hires, contributing to a knowledgeable and skilled workforce.
Inbound Sales Supervisor
Comcast
08.2007 - 01.2022
- 2015 and 2016 Elite winner, given to supervisors who ranked within the top 4% of the company
- Co-lead of the Black Employee Network which involved, overseeing and coordinating board members, interviewing company leaders, working with the BIPOC community to foster a strong company diversity culture, and submitted articles for the monthly newsletter
- Analyzed daily, weekly and monthly reporting to assess current financial progress and provide future projections
- Implemented coaching and sales techniques to a team of 15 sales representatives
- Conducted leadership mentoring for new supervisors entering into a leadership role
- Instilled a customer-focused approach to troubleshooting, resolving problems and ensuring repeat business
- Conducted new hire onboarding for incoming employees in the inbound sales department
- Employee Resource Group Coordinator
General Manager
LA Fitness
02.2007 - 08.2007
- Conducted and oversaw all daily operations
- Hired, trained, and developed staff
- Managed a team of 25 employees
- Consistently exceeded all company sales and retention goals
Sales Manager
Trinity Carpet and Flooring
03.2006 - 01.2007
- Oversaw daily activities and transactions
- Instructed staff on sales techniques
- Maintained and ordered displays
- Specialized in customer service issues
Education
Glassboro State University
Glassboro, NJSkills
- Sales management and development
- New hire onboarding
- Customer service and retention
- Diversity and inclusion implementation
- Team building
Awards
- 2016 Elite Winner
- 2015 Elite Winner
Accomplishments
- Received 2015 Elite Award by earning the top sales at Comcast.
- Received 2016 Elite Award by earning the top sales at Comcast.
Timeline
Customer Operations Manager
US Bank
10.2022 - 11.2024
Inbound Sales Supervisor
Comcast
08.2007 - 01.2022
General Manager
LA Fitness
02.2007 - 08.2007
Sales Manager
Trinity Carpet and Flooring
03.2006 - 01.2007
Glassboro State University