Customer Service Representative
Kaiser Permanente
Felicia Buck
Roseville,CA
Summary
Driven and attentive Customer Service Representative with a proven track record at Kaiser Permanente. Excelled in utilizing critical thinking and active listening to enhance customer satisfaction. Skilled in data entry, ensuring accurate and efficient client service. Demonstrated a unique ability to improve service delivery by 30%, showcasing a blend of hard and soft skills.
Work History
Education
Associate Of Business Administration - Business
Cal State East Bay
Hayward, CA05.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kaiser Permanente
Associate Of Business Administration - Business
Cal State East Bay
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