Felicia Castillo
Orlando,Florida
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Comfort Suites, excelling in customer service and meticulous cleaning techniques. Enhanced guest satisfaction through attention to detail and effective supply inventory management, significantly reducing complaints. Committed to maintaining high standards of cleanliness and creating positive experiences for all guests.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Comfort Suites
2775 Florida Plaza Blvd, Kissimmee
10.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Room Attendant
American Campus Communities
13335 Hartzog Rd, Winter Garden, FL 34787
06.2018 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
High School Diploma -
ID PABLO VI
VENEZUELA07-1997
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Mopping floors
- Maintenance coordination
- Waste disposal
- Cleaning techniques
- Bathroom maintenance
- Supply inventory management
- Vacuuming carpets
- Window cleaning
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Comfort Suites
10.2023 - Current
Housekeeping Room Attendant
American Campus Communities
06.2018 - 09.2023
High School Diploma -
ID PABLO VI
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