Felicia Chew
7895 Tall Pines Ct,MD
Summary
Dedicated caregiver with a strong work ethic and exceptional communication skills, honed at One You Love Homecare. Proven ability to enhance patient comfort and safety through meticulous attention to health and hygiene. Recognized for building trusting relationships and effectively managing multiple clients, ensuring their dignity and well-being in all aspects of care.
Overview
2026
2026
years of professional experience
Work History
School Bus Attendant
Annapolis Bus Company
Annapolis, MD
11.2022 - Current
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Upheld a tidy and orderly bus environment to promote a pleasant travel experience.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
Caregiver
One You Love Homecare
Annapolis, MD
2022 - 2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Caregiver, Med Tech
Langton Green
Annapolis, MD
2017 - 2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Dining Room Server
Brightview Assisted Living
Edgewater, MD
07.2014 - 08.2016
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Took orders and delivered food items to residents in main dining room.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Replenished table, wait staff and kitchen supplies.
- Checked on needs of each table and retrieved additional items.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
- Accepted and documented table reservations.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Annapolis High School
Annapolis, MDSkills
- Patience and empathy
- Health and hygiene
- Punctuality
- Cleanliness maintenance
- Verbal communication
- Strong work ethic
- De-escalation techniques
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Relationship building
- Health and safety
- Professionalism
- Adaptability
Timeline
School Bus Attendant
Annapolis Bus Company
11.2022 - Current
Dining Room Server
Brightview Assisted Living
07.2014 - 08.2016
Caregiver
One You Love Homecare
2022 - 2025
Caregiver, Med Tech
Langton Green
2017 - 2020
Annapolis High School