FELICIA CLARK
Summary
Professional administrative assistant seeking a position in the healthcare field with the opportunity to contribute to the efficiency and organization of the office while advancing career through on-the-job performance.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Medical Administrative Assistant Intern
Family Medical Clinic
- Scheduling appointments, chart maintenance, collections, and admitting patients
- Coding CPT & ICD-9.
Medical Records Technician
Episource
- Temporary contract assignment lasting three months
- Commuted between clinics/hospitals to electronically scan medical records documents
- Accurately prepared paper and electronic charts for coding specialists in a timely manner
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Identify, compile, abstract, and code patient data, using standard classification systems
- Release information to persons or agencies according to regulations.
Customer Service Representative
DEE'S MEDICAL SERVICES
6633 W Burleigh Street
03.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Helper
Second Harvest
12.2013 - 03.2014
- Providing support for others and coordinating tasks
- Motivating team members and managing groups.
Teacher
Kiddie Springs Child Development
08.2011 - 12.2013
- Checked in children upon arrival and conducted an academic curriculum
- Observed social development of children and assisted with various administrative duties.
Lead Teacher
Grisbys Child Development Center
09.2013 - 11.2013
- Signed children in and conducted recreational activities
- Planned academic curriculum and prepared meals to serve children.
Customer Service Clerk
KleenMark
02.2007 - 08.2007
- Executed daily operations of maintaining cleanliness of Kohl's Corporate offices
- Notified customers of rendered services and answered calls while directing customers accordingly
- Trained new employees upon first day of hire.
Education
Associate of Medical Administrative Assisting -
Bryant & Stratton College
Milwaukee, WISkills
- Medical Records Management
- Conflict Resolution Techniques
- Empathy and Compassion
- Microsoft Office Proficiency
- Attention to Detail
- Teamwork Orientation
- HIPAA Compliance Understanding
Additional Work Experience
Customer Service Clerk, KleenMark, Milwaukee, WI, 02/07-08/07, Executed daily operations of maintaining cleanliness of Kohl's Corporate offices, Notified customers of rendered services and answered calls while directing customers accordingly, Trained new employees upon first day of hire
Professional Healthcare Training Skills
- Medical Administrative Assistant Intern-Family Medical Clinic Milwaukee, WI
- Scheduling appointments, chart maintenance, collections, and admitting patients
- Coding: CPT & ICD-9
- Knowledge of anatomy and physiology, medical terminology
- Medical billing with insurance procedures, processing and posting claims
- Typing 40 WPM
- Microsoft Office Software
- Medisoft
- Window's Applications
- Customer service skills
- Fax and copy proficiency
- Other administrative responsibilities
Volunteer Experience
Helper, Second Harvest, Milwaukee, WI, 12/13-03/14, Providing support for others and coordinating tasks, Motivating team members and managing groups
Timeline
Customer Service Representative
DEE'S MEDICAL SERVICES
03.2015 - Current
Helper
Second Harvest
12.2013 - 03.2014
Lead Teacher
Grisbys Child Development Center
09.2013 - 11.2013
Teacher
Kiddie Springs Child Development
08.2011 - 12.2013
Customer Service Clerk
KleenMark
02.2007 - 08.2007
Medical Administrative Assistant Intern
Family Medical Clinic
Medical Records Technician
Episource
Associate of Medical Administrative Assisting -
Bryant & Stratton College