Felicia Clay
GILBERTS,IL
Summary
Proven track record in enhancing operational efficiency and reducing discrepancies at Test Equity, adept in ERP Systems and fostering customer relationships. Excelled in fraud detection at JPMorgan Chase, leveraging database management skills. Achieved higher customer retention rates at Verizon Wireless through exceptional problem-solving.
Overview
9
9
years of professional experience
Work History
Order Management Specialist
Test Equity
09.2023 - 07.2024
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Reviewed order terms and conditions with customers to comply with company policy.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
Fraud Specialist II
JPMorgan Chase
04.2017 - 01.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Evaluated emerging technologies for potential application in enhancing current anti-fraud measures.
Customer Service Specialist
Verizon Wireless
05.2015 - 03.2016
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Elgin Community College
Elgin, IL08.2009
Skills
- MS Excel
- ERP Systems
- Purchase Order Management
- Database Management
- Data entry skills
Timeline
Order Management Specialist
Test Equity
09.2023 - 07.2024
Fraud Specialist II
JPMorgan Chase
04.2017 - 01.2021
Customer Service Specialist
Verizon Wireless
05.2015 - 03.2016
GED -
Elgin Community College
Similar Profiles
CALVIN MATTOXCALVIN MATTOX
Vendor Managed Inventory Specialist at Test EquityVendor Managed Inventory Specialist at Test Equity
Tanner RyanTanner Ryan
Inventory Support Specialist / VMI at Test EquityInventory Support Specialist / VMI at Test Equity
JOSHUA SAMEKJOSHUA SAMEK
Continuous Improvement Specialist at Jm Test Systems - Test Equipment Calibration, Sales And RentalContinuous Improvement Specialist at Jm Test Systems - Test Equipment Calibration, Sales And Rental
Christopher EspinosaChristopher Espinosa
Footwear Associate at Dicks Sporing GoodsFootwear Associate at Dicks Sporing Goods
Philip ChurchPhilip Church
Assistant Principal of STEM at Bartlett H.S.Assistant Principal of STEM at Bartlett H.S.