Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tsomore Carrington

Macon,GA

Summary

Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong software knowledge and proficiency to navigate multiple systems. Diligent order management specialist with 3+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Order Management Specialist

Yancey Bros Co
03.2023 - Current
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Navigated through 3 systems to build, track and monitor orders.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Reviewed order terms and conditions with customers to comply with company policy.

Sample Management Technician

SGS
01.2022 - 03.2023
  • Spearhead on-time execution of multichannel samples and identifies problems with specimen types, missing information, etc
  • Manage strategic planning, alignment, and integration of company projects and all operational processes
  • Guide new hires on the team on new project delivery methodologies to support the needs of the customer requests
  • Adheres to the company core values, safety, and compliance policies and procedures.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Mentored junior technicians in maintenance, repair and reporting duties.

Warehouse Supervisor

Kelly Services/WORLDPAC Temp Position
01.2021 - 12.2022
  • Deliver daily quota from store requests
  • Ability to select products and storing in the proper areas by keeping the work areas neat and clean for receiving.

Warehouse Supervisor

Wakefern
01.2020 - 12.2021
  • Interacts with all levels of management and union membership for achievement of mutual goals
  • Oversee all trailer seals for deliveries, back-hauls and shuttles from the various warehouse facilities, all gate and tractor trailer release passes, as well as time stamps and receiving
  • Follow-up with all fire/safety related issues within the facility through routine inspections and mock-OSHA inspections.

Education

Associates in Business Management -

Medlar Evers College
Brooklyn, NY
01.2011

Skills

  • Sample Management
  • Inventory Control
  • Warehouse Management
  • Warehouse Management System
  • Demonstrate exceptional problem-solving skills with focus on attention to detail to ensure seamless workflow
  • RF Scanner
  • Shipping & Receiving
  • Warehouse Supervisor Experience
  • Logistics
  • Order Picking
  • Pallet Jack
  • Order Picker
  • Strategic Planning
  • MS Excel
  • Order Process Management
  • Warehouse Flow
  • Customer Service
  • Quality Control
  • Product Knowledge
  • Time Management

Certification

Forklift Certification

Timeline

Order Management Specialist

Yancey Bros Co
03.2023 - Current

Sample Management Technician

SGS
01.2022 - 03.2023

Warehouse Supervisor

Kelly Services/WORLDPAC Temp Position
01.2021 - 12.2022

Warehouse Supervisor

Wakefern
01.2020 - 12.2021

Associates in Business Management -

Medlar Evers College
Tsomore Carrington