Natalie Motsia
WILLOW GROVE,Pennsylvania
Summary
Results-driven Transportation Manager with expertise in logistics coordination, fleet management, and route optimization. Demonstrated ability to boost productivity through strategic communication and problem-solving, fostering a collaborative team environment. Dedicated to enhancing operational efficiency and achieving successful outcomes in high-pressure settings. Possesses strong adaptability and exceptional interpersonal skills, excelling in independent roles while quickly mastering new processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Inter-Pako LLC
Kyiv, Ukraine
11.2018 - 06.2024
- Managed supplier schedules to ensure punctual deliveries.
- Created documents tracking and analyzing delivery and inventory KPIs.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Forecasted future demand using historical trends and market research data.
- Ensured compliance with relevant regulations such as export control laws when dealing with international orders.
- Negotiated competitive rates with vendors.
- Developed reports on shipment status and delivery times.
- Negotiated contracts with carriers for cost-effective shipping solutions.
Transportation Manager
Orlan-Trans-Forwarding LLC
Kyiv, Ukraine
08.2013 - 11.2019
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Investigated customer complaints related to freight damage or late deliveries.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Collaborated with accounting staff to track spending against budget allocations.
- Evaluated vendor proposals from various carriers in order to select the best option for each shipment.
- Directed investigations to verify and resolve customer or shipper complaints.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
Transportation Manager
Stellar Logistic LLC
Kyiv, Ukraine
06.2011 - 08.2013
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Monitored driver performance and compliance with safety regulations.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Directed investigations to verify and resolve customer or shipper complaints.
Education
Specialist Degree -
Kyiv National Linguistic University
Kyiv06-2008
Skills
- Timely Schedule Management
- Efficient Route Planning
- Cost Management
- Logistics Management
- Continuous improvement
- Contract management
- Vendor Relationship Management
- Cost-Effective Shipping
- Cost control and tracking
- Performance Optimization
Languages
English
Professional
Italian
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Certification
- Course of Trucking Dispatcher Specialist, January 2021
Timeline
Order Management Specialist
Inter-Pako LLC
11.2018 - 06.2024
Transportation Manager
Orlan-Trans-Forwarding LLC
08.2013 - 11.2019
Transportation Manager
Stellar Logistic LLC
06.2011 - 08.2013
Specialist Degree -
Kyiv National Linguistic University
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