Felicia Cleveland
Willis
Summary
Full-service shopper specializing in grocery selection and order accuracy. Proven track record of ensuring product freshness and timely deliveries, resulting in high customer satisfaction rates.
Overview
26
26
years of professional experience
Work History
Full-service shopper
Instacart Shoppers
03.2024 - Current
- Selected grocery items based on customer orders and preferences.
- Ensured quality and freshness of all selected products during shopping.
- Managed time efficiently to complete orders within designated timeframes.
- Loaded groceries into vehicles for delivery to customers' homes or businesses.
Dasher
DoorDash
12.2022 - Current
- Delivered food promptly to customers across diverse locations.
- Communicated with customers regarding order status and delivery updates.
- Navigated efficiently using mobile app for optimal delivery routes.
- Reported issues or delays to management for resolution.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Maintained an organized, clean and safe vehicle at all times.
Caregiver
Girling Home Health
02.2014 - 06.2016
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families and healthcare teams about client well-being.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Caregiver
Home Health Care Giver
03.2015 - 08.2015
- Provided daily personal care to clients, ensuring comfort and safety.
- Assisted clients with mobility and transfers using proper techniques.
- Maintained a clean and safe environment for clients at all times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Stocker
T.M.D staffing
08.2013 - 01.2014
- Organized stock inventory for efficient product retrieval and display.
- Collaborated with team members to maintain a clean and safe work environment.
- Assisted customers in locating products and answering inquiries.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Cashier
Hitchen post truck stop
08.2005 - 05.2007
- Processed customer transactions accurately using point-of-sale system.
- Managed cash register and balanced cash drawer at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled customer complaints professionally to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Janitor
Hitchen post truck stop
10.2001 - 04.2004
- Maintained cleanliness of truck stop facilities and restrooms.
- Operated cleaning equipment such as vacuums and floor scrubbers.
- Replenished supplies in customer areas and restrooms.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
Janitor
C&D janitor service
11.2001 - 04.2002
- Maintained cleanliness across various facilities and premises.
- Operated cleaning equipment, including floor buffers and vacuums.
- Disposed of waste and ensured proper recycling practices.
- Followed safety protocols while handling cleaning chemicals.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Security Guard
Initial Security
06.2000 - 09.2001
- Patrolled assigned areas to deter criminal activity and maintain order.
- Conducted daily security patrols of assigned areas.
- Monitored premises to ensure safety and security of all individuals.
- Responded promptly to alarms and emergencies, following established protocols.
- Conducted routine inspections of property to identify potential security risks.
- Enforced company policies and regulations, ensuring compliance from visitors and staff.
- Documented daily activities and incidents in detailed reports for management review.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Education
Did not graduate
Challenge Program School
Huntsville, TXSkills
- Grocery selection
- Order accuracy
- Time management
- Product knowledge
- Quality control
- Delivery logistics
- Customer relationship management
Timeline
Full-service shopper
Instacart Shoppers
03.2024 - Current
Dasher
DoorDash
12.2022 - Current
Caregiver
Home Health Care Giver
03.2015 - 08.2015
Caregiver
Girling Home Health
02.2014 - 06.2016
Stocker
T.M.D staffing
08.2013 - 01.2014
Cashier
Hitchen post truck stop
08.2005 - 05.2007
Janitor
C&D janitor service
11.2001 - 04.2002
Janitor
Hitchen post truck stop
10.2001 - 04.2004
Security Guard
Initial Security
06.2000 - 09.2001
Did not graduate
Challenge Program School