Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Collins

Beaverdams,NY

Summary

Dependable and organized professional with extensive customer service and hospitality experience. Skilled at managing multiple priorities in fast-paced environments with a positive, adaptable attitude. Friendly and engaging, with a natural ability to anticipate guest needs and provide outstanding service. Quick learner who thrives on taking initiative and supporting team success.

Overview

15
15
years of professional experience

Work History

Clinique Representative

Ulta Beauty
09.2023 - Current
  • Represent the Clinique brand by helping customers select personalized skincare and makeup routines tailored to their individual needs.
  • Consistently meet or exceed daily sales goals through product knowledge, client rapport, and upselling techniques.
  • Assist with Ulta Beauty store operations, including register transactions, opening/closing duties, and restocking displays.
  • Support team with merchandising tasks, inventory checks, and maintaining visual standards across the store.
  • Deliver a high-level customer experience through strong communication and personalized attention.

Server

Mulligan’s Beach House
11.2018 - 08.2021
  • Delivered food and beverages efficiently in a high-volume restaurant.
  • Used POS system to take orders, process payments, and manage comps.
  • Built lasting relationships with regular guests, promoting return visits.
  • Maintained cleanliness and organization of dining areas.

Server

Outback Steakhouse
06.2015 - 09.2016
  • Provided fast, friendly table service while multitasking in a busy dining setting.
  • Maintained a clean, welcoming environment for guests.
  • Handled guest requests promptly and professionally.

Server

Cowboys
10.2010 - 09.2014
  • Delivered excellent service to a diverse clientele in a high-energy setting.
  • Managed orders through POS and ensured timely food delivery.
  • Fostered a loyal customer base through personable service.

Cashier

Tractor Supply Co.
09.2011 - 12.2012
  • Operated cash register and reconciled drawer at open and close of shift.
  • Assisted customers with purchases and answered questions about products and policies.
  • Organized merchandise on shelves and sales floor to maintain visual appeal.
  • Promoted customer satisfaction and store loyalty through attentive service.

Education

GED - undefined

Southside High School
01.2010

Skills

  • Customer Service Excellence
  • POS & Cash Register Operations
  • Cash Handling & Reconciliation
  • High-Volume Dining & Wine Service
  • Sales & Upselling Techniques
  • Strong Verbal Communication
  • Team Collaboration & Leadership
  • Stocking & Merchandising
  • Adaptability & Time Management

Timeline

Clinique Representative

Ulta Beauty
09.2023 - Current

Server

Mulligan’s Beach House
11.2018 - 08.2021

Server

Outback Steakhouse
06.2015 - 09.2016

Cashier

Tractor Supply Co.
09.2011 - 12.2012

Server

Cowboys
10.2010 - 09.2014

GED - undefined

Southside High School

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Felicia Collins