Felicia Cook
Mabscott,WV
Summary
Friendly and enthusiastic Person with over 10 years of specialization in customer service skill. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Beckley VA Medical Center
09.2022 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
Phlebotomist
Camc lab works
06.2020 - 09.2022
- Identify patients using medical information, drawing blood or other specimens for patient and sending them off to get tested
- Also perform drug screens on Suboxone patients, covid test etc.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
- Handled insurance verification on tasks using validate patient insurance information.
- Register Patients in the computer.
PCA Personal Care Assistant
Right At Home
03.2018 - 09.2021
- Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment
- Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events.
Outreach Phlebotomist
Pleasant Valley Hospital
02.2020 - 04.2020
- Travel to several different nursing home facility collecting blood samples from patients by performing venipuncture, or capillary techniques
- Transport blood to proper drop off spot.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
PCA Personal Care Assistant
Central WV Aging, W V
09.2010 - 05.2018
- Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment
- Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events.
Office Clerk
Grand Home Furnshings
06.2010 - 09.2010
- Answer telephones, direct calls, and take messages
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Maintain and update filing, inventory, mailing, and database systems, either manually or using computer.
Education
Diploma - Phlebotomy
Academy of Careers Technology
Beckley, WV12.2019
Diploma - Accounting Technology And Bookkeeping
Herzing University
Madison, WI01.2017
High School Diploma -
Woodrow Wilson High School
Beckley, WV06.2001
Skills
- Time management
- Specimen labeling procedures
- Sample and specimen collection
- Health education
- Blood specimen storage
- Organization and Time Management
- PPE Compliance
- Self-Motivated
Certification
CPR/AED
September 2019 to September 2021
driver's license
Certified Phlebotomy Technician
January 2020 to January 2022
Certified phlebotomy technician through NHA National Healthcareer Association
NHA Certified Phlebotomy Technician
January 2020 to January 2022
First Aid Certification
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Phlebotomy Technician
Beckley VA Medical Center
09.2022 - Current
Phlebotomist
Camc lab works
06.2020 - 09.2022
Outreach Phlebotomist
Pleasant Valley Hospital
02.2020 - 04.2020
PCA Personal Care Assistant
Right At Home
03.2018 - 09.2021
PCA Personal Care Assistant
Central WV Aging, W V
09.2010 - 05.2018
Office Clerk
Grand Home Furnshings
06.2010 - 09.2010
Diploma - Phlebotomy
Academy of Careers Technology
Diploma - Accounting Technology And Bookkeeping
Herzing University
High School Diploma -
Woodrow Wilson High School
CPR/AED
September 2019 to September 2021
driver's license
Certified Phlebotomy Technician
January 2020 to January 2022
Certified phlebotomy technician through NHA National Healthcareer Association
NHA Certified Phlebotomy Technician
January 2020 to January 2022
First Aid Certification
First Aid Certification
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