Summary
Overview
Work History
Education
Skills
Professional Development
Technologicalproficiencies
Timeline
Generic

Felicia Cooper

McKinney,TX

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

21
21
years of professional experience

Work History

Network Project Manager II

Verizon (Contractor)
4 2022 - Current
  • Engineer and project manage the design, acquisition, and implementation for all equipment supporting network infrastructure projects, including but not limited to 3rd party EBH, dark fiber, routed rings, DWDM and SONET Optical transport systems deployed throughout the Network
  • Complete vendor management responsibilities to include selection, contract negotiation, RFP and ongoing relationships, as well as engineering/design, managing budgets, procurement, and project oversight ensuring objectives are met in accordance with stated timelines
  • Financially responsible for capital and expense projects - establishing business cases, developing and managing budgets, procurement and bill payments
  • Maintain engineering databases for documentation of all fiber assets, plant, FDP panels, and contract management
  • Identify, monitor, report and escalate project-related issues to achieve timely resolution
  • Develop and implement corrective action plans to mitigate impact to project schedules and overall business objectives
  • Streamlined communication channels between technical teams and non-technical stakeholders, enhancing collaboration efforts during critical phases of the project plan.
  • Conducted regular progress reviews, adjusting timelines as necessary to ensure on-time project completion.

Global Network Design Engineer

Apple Inc. (Contractor)
05.2020 - 03.2022
  • Managed and process: New, Move, Change orders for telecommunications services from start to finish in a timely manner escalated when needed for Free Peering, Transit Peering, Paid Peering and Net Pop Migrations
  • Ordered and manage ordering process for peering circuits: 10Gig, 100Gig, IP, Waves, Transit, ICCCs and WAN and Out-of-band circuits
  • Worked with various Global Colo providers to standardize ordering process including Equinix, Coresite, Verizon, etc
  • Ordering Cross-Connects via portal and patching via Smart hands ticket
  • Worked with Customers to ensure information received via LOA is correct, if not request updated LOA
  • Completed colocation audit to identify potential cost savings and implemented strategy to realize savings.
  • Processed Decom order for Cost Savings initiative
  • Worked closely with Apple Engineers to open tickets for troubleshooting to turn up circuit/s and with Telco Vendors as well
  • Verified port status/light levels in the Router
  • Followed up on past due orders
  • Reviewed Completion notice to ensure order has completed as per order details provided
  • Updated internal database with detailed notes and circuit information.

Detail Equipment Engineer

Verizon (Contractor)
05.2018 - 05.2020
  • Performed detailed equipment engineering for network augments
  • This includes developing all of the specifications required for installation forces to properly install turn-up, inventory, and configure the equipment, obtaining appropriate management approvals, issuing purchase order, creating applicable diagrams/drawings, and ensuring vendor delivery
  • Ensured that work meets all applicable engineering, financial, planning, and operational standards
  • Developed Bill of Material and place orders for network equipment, rack, and hardware requirements
  • Defined cable requirements, create cable running lists, and order all cables
  • Ordered all spares required sparing plan or directed by capacity management
  • Manage, input, and update central Network Inventory Database (i.e
  • ICON, CCP, TCOMS, Nautilus, CoFEE) to reflect new builds, adds, and decommissions
  • Performed detailed equipment engineering for new network build outs and augments
  • This includes the creation of I-Specs for installation forces to properly install, turn-up, inventory, and configure the equipment, obtaining appropriate management approvals, requisitioning of project materials/equipment, and ensuring vendor delivery
  • Creation of I-Spec which includes: Coordinate Detail Engineering, Equipment/Hardware/Cable Ordering, delivery and Installation
  • Set and track appropriate dates and facilitate communication/coordination between cross functional teams to ensure successful, on-time completion
  • Ensure that work meets all applicable engineering, financial, planning, and operational standards
  • Manage, input, and update Engineering Databases (i.e
  • ICON, Venue...) to reflect new builds, adds, and decommissions
  • Provide general guidance to cross functional teams as it pertains to Network projects, systems, and process
  • Resolve a wide array of engineering issues in coordination with other internal/external organizations.

Global Network Design Engineer

Apple Inc. (Contractor)
05.2016 - 05.2018
  • Managed and process: New, Move, Change orders for telecommunications services from start to finish in a timely manner escalated when needed for Free Peering, Transit Peering, Paid Peering and Net Pop Migrations
  • Ordered and manage ordering process for peering circuits: 10Gig, 100Gig, IP, Waves, Transit, ICCCs and WAN and Out-of-band circuits
  • Worked with various Global Colo providers to standardize ordering process including Equinix, Coresite, Verizon, etc
  • Ordering Cross-Connects via portal and patching via Smart hands ticket
  • Worked with Customers to ensure information received via LOA is correct, if not request updated LOA
  • Completed colocation audit to identify potentials cost savings and implemented strategy to realize savings
  • Processed Decom order for Cost Savings initiative
  • Worked closely with Apple Engineers to open tickets for troubleshooting to turn up circuit/s and with Telco Vendors as well
  • Verified port status/light levels in the Router
  • Followed up on past due orders
  • Reviewed Completion notice to ensure order has completed as per order details provided
  • Updated internal database with detailed notes and circuit information.

Local Network Design Engineer

Verizon (Contractor)
03.2014 - 05.2016
  • Work with cross-functional groups including Provisioning, Operations and Internal Engineering groups to identify and resolve technical and provisioning issues associated with MESH/SONET/SDH/ULH circuits
  • Become familiar with next generation technologies and apply knowledge to create efficient networks with lowest possible cost
  • Create AFEs (Authorization for Expenditure) for Capital projects and issue Engineering Capacity Creation Requests (CCRs) to initiate US domestic network transport builds to support customer and internal wave requirements
  • These AFEs and CCRs support customer driven and internal wavelength transport requirements
  • Plan, design, and kick-off high bandwidth requirements for various customers riding MESH/SONET systems, and DWDM ULH systems
  • Responsible for maintaining and forecasting of the expense and capital budgets for the transport department
  • Worked with Switch Engineering, Cell Implementation, RF & Performance Engineering, and Operations in meeting the regions key objectives for system availability, network capacity, and reliability
  • Developed Bill of Material and place orders for network equipment, rack, and hardware requirements
  • Defined cable requirements, create cable running lists, and order all cables
  • Ordered all spares required sparing plan or directed by capacity management.

Transport Planning & Topology Engineer

T-Mobile USA
08.2003 - 08.2013
  • Managed routine planning, transport utilization, and forecasting for physical Core transport network, including access, long haul, inter-office, local loop, microwave and metro SONET ring facilities
  • Prepared cost analysis, RFPs, financial projections and cost saving documentation for entrance facilities, grooming, and optimization projects
  • Developed business case and capital and/or expense spending justifications for management approval on projected budgets and projects
  • Meticulously prepared detailed documentation for DWDM and SONET ring recommendations (UPSR/BLSR) prepare RFP/RFQ packages out to various vendors, ILECs, and carriers to acquire diversity of services business case analysis, migration plans, groom/cut schedules and conversion MOPS
  • Generate and implement Engineering Design Documentation for new network builds or augments pertaining to network layers 1 and 2
  • Effectively work with layer 2 switching concepts, MPLS and layer 3 IP routing protocols and IP transport network connectivity
  • Worked with Switch Engineering, Cell Implementation, RF Performance Engineering and Operations to develop the regional NCP (National Capacity Planning) forecast for system availability and network capacity for the Southeast Region
  • Strategically analyzed network growth requirements working with RAN, RF, IT and other internal and external teams to provide: level 1 plan of records of existing capacity, network growth, hardware and software equipment requirements as well as supporting documentation for network growth
  • Work with DCS engineers to provide regional forecast to ensure ports were allocated for transport: entrance facilities and optimization projects
  • Maintained and updated engineering records of the network including network maps, databases and schematics
  • Develop, provide, and maintain positive communication with vendors for diagnosing and rectifying problems found in the network
  • Trained new hires and contractors in the role of provisioning and design on: building paths and equipment in Granite/XNG, ASR submission of various Ds3, DS1, DS0, and 911 and switch trunks.

Education

Associate of Applied Science - Telecommunications

Gwinnett Technical College
Lawrenceville, GA
05.2001 -

Skills

Network Planning Engineer

Professional Development

  • Currently enrolled in CompTia Security+ Program, Cousera Plus Online Academy, Certification Exam scheduled for October 2024
  • Cisco Certified Network Associate (CCNA) Program Completion, Collin County Community College, 2010
  • Federal Certification - Federal Telecommunications Analyst, Central Intelligence Agency (CIA), 1988
  • Certification – Morse Signal Analyst, United States Army, 1985

Technologicalproficiencies

  • Planning and Design Architecture – SONET, DWDM, Microwave, Interconnect, Long haul and Trunks
  • Equipment - Cisco, Fujitsu, Alcatel Lucent, and Ericsson MGW, BSC, SONET ADM, DCS, RSP and Node B routers
  • Software - Microsoft Office Suite, TNMS, Metrics, ICON, Granite, MetaSolv, Homer, Remedy, In-Site, Visio, CAFÉ', ERAN, MapInfo, IWOS, Tellabs DACS and LERG
  • Planning Tools - CONCEPT, EPADD, U-Track, Business Objects, Hub-finder and Trifecta
  • Technologies - 3G, 4G, ATM, CDMA, UMTS, VLAN, Ethernet, and IP Technology and architecture

Timeline

Global Network Design Engineer

Apple Inc. (Contractor)
05.2020 - 03.2022

Detail Equipment Engineer

Verizon (Contractor)
05.2018 - 05.2020

Global Network Design Engineer

Apple Inc. (Contractor)
05.2016 - 05.2018

Local Network Design Engineer

Verizon (Contractor)
03.2014 - 05.2016

Transport Planning & Topology Engineer

T-Mobile USA
08.2003 - 08.2013

Associate of Applied Science - Telecommunications

Gwinnett Technical College
05.2001 -

Network Project Manager II

Verizon (Contractor)
4 2022 - Current

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Felicia Cooper