Felicia Crespo
Fort Lauderdale,FL
Summary
Seeking a position in which expertise in greeting customers, answering phones and handling mail will be
fully utilized to increase the company’s client base and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
AT&T
06.2021 - Current
- Make store goals - Store schedule - Change visual displays - Problem solving - Store management - Payroll checks - Drop Deposits with Loomis - Training new employees - Customer service
Business Development Coordinator
Teddy Nissan
12.2018 - 08.2021
- Inbound Sales Calls
- Remote work
- Internet Leads
- Outbound phone calls to current and future prospects
- Equity Mining and Service Campaigns
- Work Deals with customer
- Meet sales quotas monthly/ weekly/ daily
- Book appointments
- Process weekly email to management on BDC stats
Holder
Key, Claus Porto
10.2018 - 05.2020
- Scan invoices
- Phone operating
- Stock room fixtures
- Sell items/Build sales
- Process orders in a time efficient manner
Hostess | Sant Ambreous
10.2015 - 08.2019
- Assisting with special events as needed
- Handle table bookings/direct customers to their tables
- Obtaining revenues, issuing receipts, accepting payments, etc
- Constant knowledge on menu choices, specialties, menu deviations, & items low in-stock
- Suggest dishes/ drink selection/inform customers about food preparation details, communicating specific customer order needs to the cooks.
Cashier-Sales Associate
Steve Madden
05.2014 - 07.2016
- Engage customers in order to provide to them what they need in terms of product and quality services
- Process all POS transactions in a time efficient manner
- Promote brands when instructed
- Communicate current product to customers
- Provide administrative assistance
- Identified customer needs and wants, and reacted aptly
Cashier
Aldo Shoes
04.2013 - 05.2014
- Maintained stock room cleaned
- Returned drags and made sure all shoes and other merchandise were neat and organized
- Handling all cash, check, credit or debit transactions
- Brought shoes to various customers
- Processed all pos transactions in a time efficient manner
- Up sell customers before checkout
- Meet deadlines
- Stocked all new merchandise
Education
Communications Degree - undefined
Borough of Manhattan Community College, School For Violin and Dance
HS Diploma - undefined
Skills
- Proficient in
- Microsoft Office systems and Internet research, strong administrative skills, Customer
- Service, Communication, Multitasking, Prioritizing, Organizational, Technical, Interpersonal, Initiative and
- Problem-solving abilities, Dependable, etc
Timeline
Store Manager
AT&T
06.2021 - Current
Business Development Coordinator
Teddy Nissan
12.2018 - 08.2021
Holder
Key, Claus Porto
10.2018 - 05.2020
Hostess | Sant Ambreous
10.2015 - 08.2019
Cashier-Sales Associate
Steve Madden
05.2014 - 07.2016
Cashier
Aldo Shoes
04.2013 - 05.2014
Communications Degree - undefined
Borough of Manhattan Community College, School For Violin and Dance
HS Diploma - undefined
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