Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FELICIA CRUZ

Holland,USA

Summary

Poised District Manager with exceptional talents in achieving national and regional targets as defined by annual objectives. Over a 15 year background in managing and leading teams of up to 25. First-rate managerial, organizational and communication skills. Fluency in English and Spanish. Willing to relocate: Anywhere

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager (GM)

Advance Auto Parts
05.2022 - Current
  • 1. Ensured adequate staffing and recruitment to meet the needs of the business
  • Provided guidance to staff members on new procedures and policies
  • Sales and P&L
  • Merchandising
  • Truck preparation
  • Monitored financial activities such as Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc. Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
  • Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) Weekly scheduling process

District Manager

Instant Cash Advance
12.2005 - 07.2022
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinate Daily Operations for assigned stores.
  • Maintain all Compliance standards Federal, State and Company. Coordinate Human Resource issue and communicate with upper Management.
  • Submitted payroll to HR
  • Conduct Compliance Audits 3 times per year.
  • Conduct Performance Audits 3 times per year.
  • Maintain proper staffing for District.
  • Take part in Management meetings to review and maintain Company programs
  • Compliance standards and profitability
  • Build business to partnership outside of the location
  • Coordinate training.
  • Recruiting, interviewing and making hiring discussions.
  • Loan Processor

Education

High school diploma -

Holland High School
05.2002

Skills

  • Interview facilitation
  • Payroll management
  • Effective leadership
  • Strong verbal communication
  • Excel proficiency
  • Proficient in Microsoft Office
  • Project management oversight
  • Financial performance assessment
  • Customer engagement
  • Talent acquisition
  • Strong organizational abilities
  • Talent acquisition and development
  • Effective negotiation skills
  • Fluent in Spanish
  • General ledger management
  • Customer transaction management
  • Sales proficiency
  • Proficient in English
  • Effective shift oversight
  • Performance assessment
  • Fluent in multiple languages
  • Process optimization expertise
  • Project oversight
  • Budget and financial forecasting
  • Analytical thinking

Certification

First Aid

Languages

Spanish - Fluent

Timeline

General Manager (GM)

Advance Auto Parts
05.2022 - Current

District Manager

Instant Cash Advance
12.2005 - 07.2022

High school diploma -

Holland High School

Similar Profiles

CREATE PROFILE
FELICIA CRUZ