Felicia Curtis
Gainesville,Florida
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA
Magnolia Ridge Rehabilitation Center
Gainesville, FL
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Ovation Home Health LLC
Gainesville, FL
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Driver DSP
Amazon/ Optimal logistics
12.2022 - Current
- Delivering 174 stops, from around 100 to 300 pages, within a 10-hour shift in Ocala Florida
- Following all DOT registration
- Driving safe.
Home Health Aid
Comfort keepers
Gainesville, FL
03.2023 - 12.2023
- Assisted patients with planning and preparation
- Provided assistance with daily grooming and bathing activities
- Maintain detailed records of patient vitals and weekly progress
- Ensured that patients took daily medication
- Assisted patients with daily activities, including light housekeeping
- Providing transportation to and from medical appointments and weekly shopping trips
- Communicated with patients family members on a regular basis
- Active listening.
Dispatch
Amazon/ Optimal logistics
12.2022 - 03.2023
- Receive emergency and non-emergency calls
- Monitoring drivers progress
- Keep records
- Addressing problems
- Dispatching team to assist other team members.
Team lead
Sam's Club
06.2022 - 12.2022
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Facilitated meetings to communicate team performance goals and results
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Deli Clerk
Publix
10.2021 - 06.2022
- Customer Service
- Slice and package Deli Meat and Cheeses to the customers' liking
- Prepare individual sandwiches for customers upon request
- Clean and sanitize work areas, equipment, dishes
- Production
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or approved recipes.
Team Leader Manager
Walmart
02.2019 - 10.2021
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Facilitated meetings to communicate team performance goals and results
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Department Manager
Walmart
05.2008 - 11.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Communicated with managers of other departments to maintain transparency
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
Diploma - D
Penn Foster Career School
Scranton, PA10.2023
High School Diploma -
F.W. Buchholz HIGH School
Gainesville, FL06.2007
Skills
- Business Development
- Financial Management
- Sales and Marketing
- Staff Management
- Budgeting
- Multitasking Abilities
- Multiply Line Phone System
- Customer Service
- Business Planning
- Creative Merchandising
- Strategic Planning
- Positive attitude
- Empathy
- Patience
- Patient Care
- Vital signs monitoring
- Bathing Assistance
- Basic Life Support
- Patient Transfers
- Dementia and Alzheimer's knowledge
- HIPAA Compliance
- Compassionate
- End of life care
- Healthcare ethics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team 20 staff members
- Won associate of the month award in 2020.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #3.
- Successfully recruited and trained 10 new customer service representatives.
Certification
CNA 449529
CPR Certificated
Timeline
CNA
Magnolia Ridge Rehabilitation Center
04.2024 - Current
Home Health Aid
Comfort keepers
03.2023 - 12.2023
CNA
Ovation Home Health LLC
01.2023 - Current
Driver DSP
Amazon/ Optimal logistics
12.2022 - Current
Dispatch
Amazon/ Optimal logistics
12.2022 - 03.2023
Team lead
Sam's Club
06.2022 - 12.2022
Deli Clerk
Publix
10.2021 - 06.2022
Team Leader Manager
Walmart
02.2019 - 10.2021
Department Manager
Walmart
05.2008 - 11.2018
Diploma - D
Penn Foster Career School
High School Diploma -
F.W. Buchholz HIGH School