Rony Garcia

• Instructed and supervised staff to ensure efficient operations of the weekend shift.
• Monitored employee performance, providing guidance and direction when necessary.
• Trained new employees on company policies and procedures.
• Resolved customer complaints in a timely manner and communicated resolution to customers.
• Provided feedback on employee performance reviews as needed.
• Assigned tasks to team members based on individual skill sets and availability.
• Displayed strong leadership abilities by motivating team members during times of high stress or low morale.
• Assigned team members to tasks according to job knowledge and personal skills.

• Checked for safety hazards and took corrective action when necessary.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Investigated all reported incidents of theft or vandalism on premises.
• Enforced access control measures in accordance with established procedures.
• Responded to alarms and conducted investigations as required.
• Confirmed visitor identification prior to granting entry into the building.
• Assisted in the development and implementation of security policies and procedures.
• Performed first aid and CPR when necessary during emergency situations.

•Assuring the security and safety of the guests and employees by observing and monitoring for unsafe or threatening conditions.

•Escorting cash drops, building checks, and safety checks on the property during and after hours.

•Assisting with crowd control during peak attendance periods and special events.

•Responding to incidents such as traffic accidents, theft or property damage, disorderly conduct by a guest or employee, and following up with a written report.

•Providing Security services by patrolling property, performing access control, and other methods.

• Greeted customers and provided prompt and courteous service.
• Resolved customer issues in an expedient manner by utilizing problem-solving skills.
• Maintained accurate records of customer interactions and transactions.
• Helping customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards
• Answered incoming calls in a timely manner and responded to customer inquiries about basic banking services, such as account balances.

• Secured the safety of the staff I was assign and the facility
• Completed check point services
• Provided courteous services to clients and visitors.

• Prepared documentation for law enforcement and reports
• Patrolled the plaza or apartment building I was assign too, securing the premises
• Broke up any disturbance and dispersed crowds effectively.

• Provided customers with immigration services and visa consultant
• Provided tax return preparation service for customers
• Notarize documents, scan and faxed documents
• Processed payments
• Delivered great customers service and answered any customers concerned.

• Delivered excellent customer service, satisfied customers needs
• Processed payments, worked on cash register, handled transactions like cash and credit card
• Answer customers questions on merchandise and advice customers on merchandise selection
• Stocked shelves, racks, cases, and bins with new or transferred merchandise
• Stamp, attach and change price tags on merchandise
• Did inventory, accepted shipments and assure all merchandise and invoices matched.