Felicia De Loera
Baldwin Park,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills, with strengths in customer service, sales and promotion strategies.
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
Copa Vida
Pasadena, CA
04.2023 - Current
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Coached staff on strategies to enhance performance and improve customer relations.
Shift Lead
Republik Coffee Lounge
Pasadena, CA
10.2021 - 09.2022
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
Barista
Starbucks
Irwindale , CA
06.2018 - 08.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Cashier
Bernardino’s Produce
Fallbrook, CA
06.2015 - 08.2015
- Stayed up to date on inventories, supplies and customer orders.
- Lifted boxes weighing as much as [Number] pounds to load and unload truck.
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
High School Diploma -
Options For Youth San Gabriel
Irwindale 05.2018
Aviation
Glendale Community College
Glendale, CASkills
- Espresso machine operation
- Training Assistance
- Time management
- Team Building and Leadership
- Work Planning and Prioritization
Timeline
Barista Shift Supervisor
Copa Vida
04.2023 - Current
Shift Lead
Republik Coffee Lounge
10.2021 - 09.2022
Barista
Starbucks
06.2018 - 08.2021
Cashier
Bernardino’s Produce
06.2015 - 08.2015
High School Diploma -
Options For Youth San Gabriel
Aviation
Glendale Community College
Similar Profiles
PRACHIT PRAVIN NAKTIPRACHIT PRAVIN NAKTI
Restaurant Supervisor at Vida Dubai Marina Yatch Club, Vida Dubai MarinaRestaurant Supervisor at Vida Dubai Marina Yatch Club, Vida Dubai Marina
Jason JonesJason Jones
Sales Executive at Copa Airlines, GuyanaSales Executive at Copa Airlines, Guyana
KATHERIN GALARZAKATHERIN GALARZA
Passenger Service Agent at Copa AirlinesPassenger Service Agent at Copa Airlines