Felicia Diehl
Apopka,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Key Manager
Hurricane Grill & Wings
09.2024 - Current
- Counted registers between shifts, cleaned and secured shop at end of shift, and nightly deposits to the bank.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, truck orders, inventory, paying the employees their tips on the computer, and other administrative tasks to boost success successful store.
- Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
- Directed employees to upsell featured items, to tidy the store during assigned shifts, along with the proper side work as well as, working as a team.
- Led a positive and uplifting environment for the employees. Always in training mode.
Customer Service
PUBLIX SUPER MARKETS
10.2023 - 09.2024
- I work behind the customer service desk handling returns, exchanges, money transfer services, Florida lottery, cash and check services
- I also work as a cashier
Package Handler
UPS
09.2021 - 04.2023
- I put packages where they belong in four ups trucks in an orderly manner
- I am very clean and organized in my work
- I am always training new employees that come in and any help my coworkers need, I'm right there to lend a hand
Server
Bahama Breeze
02.2019 - 02.2020
- Greets guests with using steps of service
- Delivers best customer service possible
- Keeps section clean and organized
- Works well on a team with fellow coworkers
Take Out/Server
Smokey Bones Bar & Fire Grill
12.2017 - 03.2019
- Greeting the customers coming through the doors, and thanking them for their visit
- Performs multiple tasks of preparing carry out orders, and serving customers at the cash register
- Answers the phones to assist customers and help with any questions they may have
- Helps to ensure the restaurant is clean, organized and inviting
- Greets guests at tables, introducing myself
- Takes orders and delivers my best customer service
Cleaner
Nancy's Magic Cleanse
10.2015 - 06.2016
- My Aunt had her own cleaning business, and I spent a few months working with her cleaning houses in Sarasota
Retail Sales Associate
Kohl's Corporation
10.2014 - 01.2015
- Provided individualized sales and customer service
- Processed and replenished merchandise and monitored floor stock
- Stayed aware of inventory available in the store
Merchandise Customer Assistant
Sears
07.2013 - 01.2014
- Demonstrated high level of courtesy and assistance to every customer
- Processed transactions using point of sale computer system
- Ensured establishment was clean and inviting
Crew Member
Taco Bell
03.2012 - 05.2013
- Performed a multitude of tasks including food production and serving customers at the cash register
- Ensured operation excellence by adhering to systems and standards of the store
- Maintained a clean and organized workstation and guest area
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01.2016
Skills
- Leadership
- Customer Service
- POS
- Sales
- Healthcare Management
- Merchandising
- Microsoft Excel
- Medical Terminology
- Product Demos
- Organizational Skills
- Retail Math
- Powerpoint
- Waitress
- Hostess
- Microsoft Office
- Type 60 WPM
- Customer Service
- Server
- Cash Register
- Cash Handling
- Retail Sales
- Microsoft Word
Academic Honors
Academic Honors Recognition / Honor Roll
Awards
Academic Honors Recognition/Honor Roll, 06/01/16, I was on the Academic Honor Roll throughout my entire journey through school. June 2016 was when I graduated from Ultimate Medical Academy with an Associate Science Degree in Healthcare Management.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Key Manager
Hurricane Grill & Wings
09.2024 - Current
Customer Service
PUBLIX SUPER MARKETS
10.2023 - 09.2024
Package Handler
UPS
09.2021 - 04.2023
Server
Bahama Breeze
02.2019 - 02.2020
Take Out/Server
Smokey Bones Bar & Fire Grill
12.2017 - 03.2019
Cleaner
Nancy's Magic Cleanse
10.2015 - 06.2016
Retail Sales Associate
Kohl's Corporation
10.2014 - 01.2015
Merchandise Customer Assistant
Sears
07.2013 - 01.2014
Crew Member
Taco Bell
03.2012 - 05.2013
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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