Marissa Costa
Deerfield Beach,FL
Summary
Professional manager known for high standards and results-driven approach. Proven track record in optimizing processes and leading teams to achieve organizational goals. Reliable team collaborator adaptable to changing needs, with expertise in project management and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Manager
Mister O1 Extraordinary Pizza
Lake Mary, FL
05.2025 - Current
- Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
- Trained new employees on store operations, product knowledge, and customer service standards
- Maintained accurate cash handling procedures, including register counts and deposits
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Collaborated with management to develop strategies for achieving sales targets and improving overall store performance
- Monitored inventory levels regularly, identifying trends and making recommendations for restocking or reordering products as needed
- Implemented loss prevention measures to minimize theft or damage to merchandise
- Performed regular audits of stockroom inventory to ensure accuracy and prevent discrepancies
- Contributed ideas for improving operational efficiency, such as streamlining processes or implementing new technology solutions
- Assumed responsibility as key holder during manager's absence, maintaining store operations smoothly
Brand Ambassador
Mister O1 Extraordinary Pizza
Lake Mary, FL
05.2025 - Current
- Represented and promoted the brand at various events, trade shows, and activations
- Engaged with consumers to create positive brand experiences and build brand loyalty
- Educated consumers about product features, benefits, and usage through effective communication techniques
- Demonstrated product knowledge and provided recommendations based on customer needs
- Utilized social media platforms to generate buzz around the brand and engage with online audience
- Maintained a professional appearance and demeanor while representing the brand in public settings
Assistant Manager/Shift Leader
Icespot lake Mary
Lake Mary, FL
10.2021 - 01.2024
- Trained in rolling ice cream, serving, making teas, barista, shift leader title, handling inventory, purchasing orders, customer service
Starbucks Barista/Shift Supervisor
Starbucks
Boca Raton, FL
10.2023 - 10.2024
- Learned to adjust in an even more fast pace environment and to communicate with not only other coworkers but customers when finding the right coffee fit for them!
Server
The Boca Raton Resort
Florida
08.2024 - 02.2025
- Facilitated exceptional luxury dining experiences by prioritizing personalized menu knowledge and anticipatory service.
Receptionist
CFCW
Lake Mary, FL
06.2020 - 12.2020
- Answered phone calls, scheduled classes, customer service, checked people in, cleaned when closing
Education
High School Diploma -
Lake Mary Highschool
Lake Mary, FL05.2023
Bachelor of Science - Political Science
Florida Atlantic University
Boca Raton, FL12.2027
Bachelor of Arts - Philosophy Law And Ethics
Florida Atlantic University
Boca Raton, FL12.2027
Skills
- Microsoft Word
- Team development
- Leadership
- Time management
- Data entry
- Microsoft Outlook
- Management
- Adobe Photoshop
- Overseeing training
- Inventory control
- Communication skills
- Organizational skills
- Microsoft Excel
- Effective communicator
- Adaptable personality
- Goal-oriented mindset
Certification
- Adobe Photoshop Present
- Driver's License
- Food Safety Employee Training Program
- Food Handler Certification
- ServSafe Food Manager Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Key Manager
Mister O1 Extraordinary Pizza
05.2025 - Current
Brand Ambassador
Mister O1 Extraordinary Pizza
05.2025 - Current
Server
The Boca Raton Resort
08.2024 - 02.2025
Starbucks Barista/Shift Supervisor
Starbucks
10.2023 - 10.2024
Assistant Manager/Shift Leader
Icespot lake Mary
10.2021 - 01.2024
Receptionist
CFCW
06.2020 - 12.2020
High School Diploma -
Lake Mary Highschool
Bachelor of Science - Political Science
Florida Atlantic University
Bachelor of Arts - Philosophy Law And Ethics
Florida Atlantic University