Matison Wood
Yukon,OK
Summary
Customer-focused and adaptable hospitality professional with nearly a decade of experience in fast-paced restaurant environments. Proven leader as a Key Manager at Culprits, with strengths in team leadership, problem-solving, and customer relations. Passionate about creating meaningful guest experiences and committed to promoting company values through consistent service and operational excellence.
Overview
6
6
years of professional experience
Work History
Key Manager
Culprits
Oklahoma City, OK
10.2024 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Lead daily operations of a busy restaurant environment, ensuring smooth service and high customer satisfaction.
- Counted registers, cleaned and secured shop at end of shift, as well as reported sales numbers and labor reports.
- Supervise and support staff, resolving conflicts, and upholding company standards.
- Promote core values and team morale through active leadership and mentorship.
Server
Culprits
Oklahoma City, OK
08.2022 - Current
- Delivered exceptional table service in a fast-paced setting.
- Built lasting relationships with repeat guests and contributed to a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Trainer
Longhorn Steakhouse
Yukon, OK
05.2019 - 02.2023
- Mentored, trained and onboarded new hires resulting in stronger staff development and increased productivity to uphold Longhorn’s service and safety standards.
- Recognized for reliability and consistent performance in guest service.
- Developed in-depth knowledge of restaurant operations and team collaboration.
- Provided ongoing support for individuals, offering guidance as they navigated new challenges in their roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Education
Bachelor Of Applied Science -
University of Central Oklahoma
Edmond, OK05.2021
Skills
- Microsoft Word
- Microsoft Excel
- Restaurant Operations & Management
- Staff Training & Leadership
- Customer Service & Conflict Resolution
- Point of Sale Systems (Toast)
- Event Planning & Outreach Coordination
Timeline
Key Manager
Culprits
10.2024 - Current
Server
Culprits
08.2022 - Current
Certified Trainer
Longhorn Steakhouse
05.2019 - 02.2023
Bachelor Of Applied Science -
University of Central Oklahoma