Felicia D. West
Byram,MS
Summary
Customer-centric, resourceful, and collaborative leader dedicated to promoting an engaged and empowering work culture while providing exceptional customer service. Committed to ensuring positive customer satisfaction.
Overview
17
17
years of professional experience
Work History
LICENSE/BOAT REGISTRATION AGENT
MISSISSIPPI DEPARTMENT OF WILDLIFE FISHERIES & PARKS
JACKSON, MS
01.2023 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
K-4 TEACHER/DIRECTOR DESIGNEE
K'S KIDS LEARNING CENTER
PEARL, MS
08.2007 - 12.2022
- Developed and implemented engaging lesson plans to meet the individual needs of each student in a K-4 classroom.
- Created and maintained safe learning environment for students.
- Supervision of the center in the absence of the director.
- Facilitated staff meetings and updates.
SITE COORDINATOR
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
03.2013 - 12.2016
- Supervised crew of over 10 employees and 130+ students
- Maintain files and records
- Handle all aspects of Tuition collection- including payments and receipts, posting to student accounts, security, and transmittal of all funds to Fiscal Coordinator, Notification of Delinquent accounts and collecting the same as well as assisting in the collection of NSF checks
CASHIER
KROGER
BRANDON, MS
11.2015 - 06.2016
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
SITE COORDINATOR ASSISTANT
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
01.2012 - 03.2013
- Assist Site Coordinator in the supervision of program
- Assume the responsibility of running the site in the absence of the Site Coordinator
- Assist in training/ acclimating new Staff
INSTRUCTOR
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
08.2010 - 12.2011
- Direct supervision of 10-15 students in assigned group daily
- Execute daily enrichment activities as assigned by Site Coordinator and or Site Coordinator Assistant
- Oversee Homework sessions and offer assistance as needed
Education
Master of Science - Business Administration And Management
Jackson State University
Jackson, MS07-2025
BUSINESS ADMINISTRATION - ORGANIZATIONAL MANAGEMENT
MISSISSIPPI VALLEY STATE UNIVERSITY
ITTA BENA, MS11.2021
HIGH SCHOOL DIPLOMA -
BRANDON HIGH SCHOOL
BRANDON, MS05.2003
Skills
- Team Leadership
- Procedure Implementation
- Project Coordination
- Effective Phone and Email Communication
- Administrative Support
- Computer Skills- Word, Excel, Power point, Internet Applications, Microsoft Office
Timeline
LICENSE/BOAT REGISTRATION AGENT
MISSISSIPPI DEPARTMENT OF WILDLIFE FISHERIES & PARKS
01.2023 - Current
CASHIER
KROGER
11.2015 - 06.2016
SITE COORDINATOR
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
03.2013 - 12.2016
SITE COORDINATOR ASSISTANT
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
01.2012 - 03.2013
INSTRUCTOR
FRONITERS- RANKIN COUNTY SCHOOL DISTRICT
08.2010 - 12.2011
K-4 TEACHER/DIRECTOR DESIGNEE
K'S KIDS LEARNING CENTER
08.2007 - 12.2022
Master of Science - Business Administration And Management
Jackson State University
BUSINESS ADMINISTRATION - ORGANIZATIONAL MANAGEMENT
MISSISSIPPI VALLEY STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
BRANDON HIGH SCHOOL
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