Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Epling

Tucson,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

1
1
year of professional experience

Work History

Call Center Representative

JMGK Solutions
Springfield, MO
01.2025 - 02.2025
  • Achieved established sales targets by generating new customer accounts.
  • Maintained and recorded customer information in database.
  • Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and serv
  • Collected data related to customer feedback on products or services offered by the company.
  • Collated, bound and stored computer-generated reports.

Front Desk Receptionist

Motel 6 Hotel
Tucson, AZ
05.2024 - 01.2025
  • Provided information to guests regarding local attractions, restaurants, directions and other services.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Resolved billing disputes in a timely fashion according to company policy.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Issued room keys and escort instructions to bellhops.
  • Computed bills, collected payments and made change for guests.
  • Processed payments for room charges and incidentals using a point-of-sale system.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Server/Bartender

Forty Niner Golf Course
Tucson, AZ
09.2023 - 05.2024
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

Republic High School
Republic, MO
05-2012

Some College (No Degree) - Business

Pima Community College
Tucson, AZ

Skills

  • Complaint resolution
  • Account updating
  • Sales closing
  • Call logging
  • Customer service optimization
  • Training experience
  • Call center operations
  • Appointment scheduling
  • Gathering information
  • Sales expertise
  • Cash handling
  • Customer service
  • Answering questions
  • Script adherence
  • Call center customer service
  • Payment processing

Timeline

Call Center Representative

JMGK Solutions
01.2025 - 02.2025

Front Desk Receptionist

Motel 6 Hotel
05.2024 - 01.2025

Server/Bartender

Forty Niner Golf Course
09.2023 - 05.2024

High School Diploma -

Republic High School

Some College (No Degree) - Business

Pima Community College

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Felicia Epling