Felicia Forte
Brooklyn,NY
Summary
Dynamic Payroll Secretary at New York School Support System, adept at enhancing office efficiency and delivering exceptional customer service. Expert in payroll processing and professional communication, I successfully managed schedules and resolved employee inquiries, contributing to a positive work environment.
Overview
17
17
years of professional experience
Work History
Payroll Secretary
New York School Support System
2008.01 - Current
- Improved office organization by managing schedules and appointments efficiently.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Education
Kingsborough Community College
Brooklyn, NYSkills
- Customer service
- Office administration
- Payroll processing
- Meeting coordination
- Calendar management
- Professional communication
Timeline
Payroll Secretary
New York School Support System
2008.01 - Current
Kingsborough Community College