Aileen Battle
Brooklyn
Summary
Diligent Administrative Professional experienced in providing comprehensive support to executives and managing office operations. Achieved efficiency in organizing schedules, handling correspondence, and maintaining records through strong communication and multitasking skills. Focused on enhancing team collaboration and delivering reliable results in fast-paced environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Payroll Secretary
New York City Department Of Education
09.2023 - Current
- Processed and distributed payroll, managed time & attendance, maintained employee records, resolved inquiries and discrepancies, ensured compliance, and performed administrative duties.
- Provided administrative support to executives, managing schedules and communications.
- Coordinated scheduling and appointments for administrative staff, ensuring efficient workflow across departments.
- Managed correspondence and communication between various stakeholders, enhancing information flow and response times.
- Developed and maintained filing systems, improving document retrieval processes and organizational efficiency.
Paraprofessional / SE Teachers Assistant Level 3
New York City Department of Education
04.2018 - Current
- Assisted classroom teacher by addressing physical and instructional needs of students, enhancing classroom learning environment. Demonstrated strong organizational skills in managing classroom materials and schedules. Applied creativity and flexibility in adapting lesson plans to meet diverse student needs. Managed groups of pupils effectively while addressing and resolving challenging behaviors.
- Supported classroom teachers in delivering instructional materials and activities.
- Assisted students with special needs in daily academic tasks and social interactions.
- Collaborated with educational staff to create individualized education plans (IEPs).
Child and Youth Worker
SCO Family Services
08.2022 - 11.2023
- Implemented crisis intervention strategies to ensure safety and well-being during challenging situations.
- Developed individualized care plans to support emotional and behavioral needs of children and youth.
- Facilitated group activities to promote social skills and peer interaction among clients.
- Collaborated with multidisciplinary teams to assess client progress and adjust care strategies accordingly.
Sub Paraprofessional D75
New York City Department of Education
02.2016 - 04.2018
- Provided one-on-one support to students, focusing on individual learning needs. Co-teaching lessons under the teacher's guidance. Provided daily care for students with emotional, cognitive, and physical disabilities, including ADHD, ODD, autism, and other special needs.
- Coordinated student support services to enhance educational outcomes and address individual needs.
- Collaborated with educators to develop and adapt instructional materials for diverse learners.
- Assisted in implementing classroom management strategies to foster a positive learning environment.
Technical/Customer Support
Benchmark Merchant Solutions
07.2011 - 07.2015
- Troubleshot terminal issues to enhance user experience. Provided customer service for deposits and funding to resolve client inquiries. Conducted risk assessment for projects. Knowledge of EZPOS, merchant accounting and submissions.
- Mentored new hires, helping them quickly acclimate to their roles as Technical Customer Support Specialists.
- Provided technical support to customers, resolving issues promptly and maintaining positive relationships.
- Enhanced customer satisfaction by providing timely and accurate technical support for computer-related issues.
Technical Support Supervisor
Xenex Merchant Services
08.2002 - 06.2011
- Troubleshot terminal issues, supported customers with deposit and funding inquiries. Utilized Word, Excel, CAS, Nurit TCC for effective problem resolution.
- Led technical support team to resolve complex customer issues and improve service response times.
- Developed training programs to enhance staff capabilities and ensure compliance with industry standards.
- Streamlined support processes, resulting in increased efficiency and higher customer satisfaction ratings.
Retention Specialist WFB
First Data Merchant Services
03.2001 - 05.2002
- Resolved merchant issues to retain accounts and minimize churn. Provided guidance to merchants on correct processing and adherence to Visa and MasterCard procedures. Identified and corrected account changes for merchants to ensure smooth processing.
- Developed customer retention strategies to enhance loyalty and reduce churn rates.
- Analyzed client feedback to identify trends and improve service offerings.
- Collaborated with cross-functional teams to streamline communication and resolve client issues promptly.
Paymentech Integrated Service Team
First Data Merchant Services
08.2000 - 03.2001
- Reviewed mid-month and end-of-month statements for accuracy and compliance. Trained on statement information request (SIR) systems to enhance data retrieval processes. Collaborated on multiple projects within Paymentech to enhance operational efficiency. Trained in Merchant Star (MSA).
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Terminal Help Desk Representative
First Data Merchant Services
11.1999 - 07.2000
- Handle first level support transactions, inquiries and provide software/hardware troubleshooting. Maintained professional telephone etiquette and procedures to ensure effective communication with users. Exhibited professional behavior to foster a positive customer service environment. Make necessary performance adjustments to continuously maintain standards. Achieved One-year perfect attendance.
- Resolved customer inquiries through phone, email, and chat channels, ensuring timely support.
- Provided technical assistance for payment processing systems and software applications.
- Documented troubleshooting processes and solutions in knowledge management database for future reference.
Education
Associate's degree in science - Human Service Major
Touro College
Brooklynundefined
Street Academy High School
Brooklyn, NY06-1997
Skills
- Payroll Processing
- Intermediate mainframe database skill with two years' experience, last used one year ago
- SIR management
- Data entry expertise
- Intermediate mainframe database skill with two years' experience, last used one year ago
- Intermediate SIR skill with more than two years of experience, last used one year ago
- Payroll processing
- Organization
- Keyboarding skills
- Customer service
- Verbal and written communication
- File management
Certification
- Wells Fargo / Cardnet Platforms Certification
- Hagerstown, MD
- Knowledge of mainframe network
Timeline
Payroll Secretary
New York City Department Of Education
09.2023 - Current
Child and Youth Worker
SCO Family Services
08.2022 - 11.2023
Paraprofessional / SE Teachers Assistant Level 3
New York City Department of Education
04.2018 - Current
Sub Paraprofessional D75
New York City Department of Education
02.2016 - 04.2018
Technical/Customer Support
Benchmark Merchant Solutions
07.2011 - 07.2015
Technical Support Supervisor
Xenex Merchant Services
08.2002 - 06.2011
Retention Specialist WFB
First Data Merchant Services
03.2001 - 05.2002
Paymentech Integrated Service Team
First Data Merchant Services
08.2000 - 03.2001
Terminal Help Desk Representative
First Data Merchant Services
11.1999 - 07.2000
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Street Academy High School
Associate's degree in science - Human Service Major
Touro College
Uft Paraprofessional Big Apple Award
Paraprofessionals are recognized for their outstanding dedication to students and school communities, with specific awards sometimes recognizing individuals for outstanding service or specific union chapters.