Felicia Fulgham
Jackson,Ms
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
5
5
years of professional experience
Work History
Intervier 2
Mississippi Department of Employment Security
Canton, Ms
07.2004 - 01.2009
Collected customer feedback and made process changes to exceed customer satisfaction goals. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries.
Education
Associate of Arts - Office and Busniss Technology
Hinds Jr. College
1999
Skills
- High customer service standards
- Service solutions expert
- Employee relations specialist
- Call center management experience
- Dedicated to process improvement
- Customer service management expertise
- Devoted to data integrity
- Telecommunications knowledge
- Training manual contributor
Accomplishments
Managed call flow with up to 10 calls in queue per minute. Call Center Manager in 3.
Timeline
Intervier 2
Mississippi Department of Employment Security
07.2004 - 01.2009
Associate of Arts - Office and Busniss Technology
Hinds Jr. College
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