Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Fuller

Edgefield,SC

Summary

Responsible and motivated employee ready to apply my knowledge in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service experience and devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

CNA

Consolidated Medical Staffing
Augusta, GA
11.2021 - 10.2023
  • Transported residents within the facility as needed.
  • Documented patient care services by charting in designated areas.
  • Monitored food intake and output as directed by nursing staff.
  • Reported changes in patient conditions to registered nurse or physician.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.

Customer Service Representative

SYKES
Greenwood, SC
09.2018 - 06.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.

Education

Associate of Arts - Liberal Arts And General Studies

Piedmont Technical College
Greenwood, SC
06-2014

High School Diploma -

Mccormick High School
Mccormick, SC
06-2014

Skills

  • Patient Care
  • Compassionate communication
  • Electronic Charting
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Data Entry
  • Information Security
  • Inbound and Outbound Calling
  • Account updating
  • Positive and professional
  • Typing 44 WPM
  • Active Listening
  • Sales expertise
  • Conflict Resolution
  • Customer Relations
  • Technology-based learning tools

Timeline

CNA

Consolidated Medical Staffing
11.2021 - 10.2023

Customer Service Representative

SYKES
09.2018 - 06.2019

Associate of Arts - Liberal Arts And General Studies

Piedmont Technical College

High School Diploma -

Mccormick High School

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Felicia Fuller