Felicia Garcia

• Assisting citizens with various items, including the submission of 4% Legal Residence Applications, Homestead Exemption Applications, Agriculture Applications, Address Changes, and Appeals.
• Answer incoming calls, and respond to emails with efficiency.
• Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
• Scan and file appraiser fieldwork, ATI exemptions, and appeals.
• Receive, scan, and process death certificates, marriage certificates, and legal name change documents.
• Analyze and process deeds and easement agreements.
• Receive, scan, and process return tax bills; update information as needed.
• Receive and process address change requests.

• Use information gathered from prospects to enter applicant and property information within the AMS system (a secure system that is utilized to document and track insured files, as well as document correspondence between all parties).
• Quote commercial and personal line products online, as well as complete excess and surplus lines applications.
• Produce premium finance agreements. Circulate the finance agreement for signature. Assist the insured with making a down payment.
• Process endorsements on personal and commercial line policies, along with documenting each change within AMS.
• Process and send Certificates of Insurance and Lien Holder Proof of Insurance.
• Answer incoming calls, and respond to emails with efficiency.
• Provide quality customer service to walk-in prospects and insureds.
• Shop commercial and personal line policies nearing term expiration to provide insureds with the best coverage for the best premium.
• Build quality, professional relationships with carriers and brokers for effective networking and business partnering.
• Process commission checks for bank deposit, and prepare commission close-out documentation.
• Check voicemail and return calls every morning from the previous night.

September 2023: I submitted a two weeks' notice to accept a new position at Berkeley County Government.

• Receive contracts and applicant files from the Loan Officer.
• Review each file for initial items and information needed, as well as accuracy.
• Contact applicants to establish an effective loan partner and borrower relationship. Gather any additional information and documentation needed.
• Use information gathered from the borrower(s) to enter/update applicant and property information within the Encompass system, a secure system that is utilized to process files from application to funding.
• Submit files to the Loan Processor for review and submission to Underwriting.
• Receive files back from Underwriting with condition approval, along with a list of additional items needed from the borrower(s) to satisfy questions (conditions) that were put in place by the underwriter.
• Contact the Borrower(s) to review and discuss the list of items, as well as send the list of items to the Borrower(s) via email and/or their preferred method of contact.
• Once all items are gathered, submit the files with items and notes back to the Loan Processor for final submission.
• Send the files to the Closing Department once the Cleared to Close notice has been received from Underwriting.

October 2022 - Submitted two weeks' notice to accept a new position at LH Griffith and Company.

• Enter, update, and remove commercial and residential For Sale/For Lease property listings in the Charleston Multiple Listing Service (MLS).
• Advertise all active team listings on multiple marketing platforms, including Realtor.com, LoopNet.com, etc.
• Prepare listing agreements, letters of intent, contracts, as well as circulate the documents for signatures.
• Conduct open houses, coordinate property showings, as well as contract negotiations.
• Obtain plats, surveys, utility information, zoning information, floor plans, photos, as well as any additional property information needed for all listings and sale/lease transactions.
• Assist commercial businesses that are relocating to the area by researching and locating properties that support their business needs.
• Manage 100+ rental properties by coordinating tenant walk-through inspections, tracking and solving maintenance issues, and submitting utility leak adjustments and property tax adjustments.
• Assist the accounting department with weekly banking deposits and approving security deposit disbursements.

August 2021: Submitted two weeks' notice to accept a new position at The Mortgage Firm.