Felicia Garhartt
Albany,NY
Summary
Results-driven leader with over 10 years of experience in retail management. Expert in training teams, optimizing daily operations, and resolving customer inquiries efficiently. Eager to leverage proven leadership skills to drive team performance and improve customer satisfaction.
Overview
19
19
years of professional experience
Work History
Super Shoes
Albany, New York
08.2016 - 09.2025
- Handled customer inquiries and provided effective solutions to enhance satisfaction.
- Assisted in daily operations and supported management in team coordination.
- Supported training sessions for new employees on company policies and procedures.
- Maintained a clean and safe working environment in accordance with safety standards.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Store Manager
Cobble pond farms
Altamont, New York
08.2006 - 08.2016
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and supervised staff to enhance team performance and service quality.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Skills
- Customer service
- Team management
- Problem solving
- Time management
- Leadership
- Training & Development
- Cash handling
- Customer relationship management
Timeline
Super Shoes
08.2016 - 09.2025
Store Manager
Cobble pond farms
08.2006 - 08.2016