Felicia Geiger
Chapin,South Carolina
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
- Highly detail-oriented and organized loan processor with 15+ years of experience in a fast-paced environment.
- Proficient in assisting qualified applicants with obtaining loans in a timely manner.
- Extremely organized and capable of maintaining complex loan records.
- Great team player and have ability to maintain quality of work even during times of high volume.
- The ability to cultivate trustworthy relationships with all parties and abide by all regulations and laws.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer
New American Funding
01.2015 - 08.2018
- Served as primary liaison between the borrower, underwriting, and sales.
- Assisted customers by assuaging their doubts and clarifying different credit policies
- Matched customers to the best available loan program to fit their specific needs, and communicated with them daily to advise on the loan application progress.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Senior Mortgage Processor
Benchmark Mortgage
Remote
08.2021 - Current
- Review loan files and determine what documentation is required for investor guidelines
- Close 25-30 loans per month
- Create FHA case number, CAIVRS, LDP, GSA, VA case number and VA eligibility through websites like FHA Connection and VA portal.
- Utilize pipeline reports to effectively manage loans and prioritize daily workflow
- Calculate income, assets, multiple property ownership
- Order all documentation pertaining to a mortgage loan like the appraisal, income, assets, title work, etc.
- Named operations employee of the Year for 2022
Direct Loan Processor III
LoanDepot
Remote
08.2018 - 07.2021
- Review loan files and determine what documentation is required for investor guidelines
- Manage a pipeline of 100+ loans
- Processed Conventional, FHA, USDA, VA, down payment assistance, and Jumbo loan products.
- Create FHA case numbers, CAIVRS, LDP, GSA, VA case numbers and VA eligibility through sites like VA portal and FHA Connection.
- Level 1 underwriting capabilities and training using Mello technology
- Review weekly with Loan Officers, the status of their files.
- Ensure that borrowers meet their close date.
- Utilize pipeline reports to effectively manage loans and prioritize daily workflow
- Closed 30-40 loans a month
- Assist with mentoring new Loan Processors on the team.
Education
Business Administration And Management
Coker College
Hartsville, SCSkills
- MS Office
- Encompass
- Loan Origination
- Credit Analysis
- Fair Housing Regulations
- Customer service expert
- Market Analysis
- NMLS License (can obtain)
- Information Verification
- Financial document review
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Senior Mortgage Processor
Benchmark Mortgage
08.2021 - Current
Direct Loan Processor III
LoanDepot
08.2018 - 07.2021
Mortgage Loan Officer
New American Funding
01.2015 - 08.2018
Business Administration And Management
Coker College