Felicia Genter
Medford,OR
Summary
Accomplished manager with expertise in customer service and team leadership, previously at McDonald's. Enhanced customer satisfaction by resolving concerns promptly. Skilled in decision-making and task delegation, ensuring operational efficiency and compliance. Proven track record in optimizing inventory management and reducing waste, driving profitability and maintaining a safe, organized environment.
Overview
7
7
years of professional experience
Work History
Manager
McDonald's
Potsdam, NY
08.2018 - 08.2021
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Coordinated team schedules to maximize productivity during peak hours and minimize downtime.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Associate
Lowes Home Improvment
Ogdensburg, NY
10.2022 - 05.2023
- Assisted customers in selecting home improvement products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Operated point-of-sale systems efficiently to process transactions and manage inventory levels.
- Collaborated with team members to ensure timely restocking of shelves and product availability.
- Supported promotional events by setting up displays and engaging customers effectively.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction and loyalty.
Home Health Aide
Helene Daidone
Medford, OR
11.2024 - 09.2025
- Provided compassionate personal care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with medication management, promoting adherence to prescribed treatment plans.
- Supported clients with mobility assistance, enhancing independence and quality of life.
- Monitored health status, documenting changes to inform healthcare professionals of client needs.
- Maintained clean and safe living environments, adhering to hygiene standards and protocols.
- Communicated effectively with families and healthcare teams, fostering collaborative care approaches.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Laborer
Self-employeed
Medford, OR
04.2023 - 07.2025
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Coordinated team schedules to maximize productivity during peak hours and minimize downtime.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
GED -
Ogdensburg Free Academy
Associates - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, Colorado Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
Personal hygiene assistance
Feeding assistance
Timeline
Home Health Aide
Helene Daidone
11.2024 - 09.2025
Laborer
Self-employeed
04.2023 - 07.2025
Associate
Lowes Home Improvment
10.2022 - 05.2023
Manager
McDonald's
08.2018 - 08.2021
GED -
Ogdensburg Free Academy
Associates - Culinary Arts
Auguste Escoffier School of Culinary Arts