FELICIA GONZALEZ
Brooklyn
Summary
Experienced IT technician with a strong background in structured cabling and network infrastructures, offering over 12 years of expertise. Skilled in troubleshooting and resolving technical issues to ensure seamless operations. Highly proficient and dependable in catering to client needs, while adept at cultivating and nurturing new client relationships.
Overview
12
12
years of professional experience
Work History
Service Technician
Spencer Technologies
07.2023 - Current
- Ensure efficient POS operations for elite clothing brands, LVMH, GAP, resolving issues swiftly
- Provide critical on-call support for their data centers, enhancing uptime
- Maintain and troubleshoot POS systems, ensuring seamless retail transactions
- Conduct proactive data center inspections, preventing disruptions for high-end clients
- Worked seamlessly with network team members to complete installations efficiently, fostering positive customer relationships
Technician
SuperPC Systems
07.2021 - 03.2025
- Installed POS systems resolving issues for restaurants reducing downtime and boost customer retail
- Maintained restaurant networks with their ISP
- Swiftly addressed system failures, minimizing business disruptions
- Created Images for Clients needs
- Software deployment for new Systems
- Reconfigured devices to clients needs
Cable Technician
Midspan Telecom
07.2020 - 03.2025
- Conducted network diagnostics and performance analysis, swiftly resolving connectivity issues to ensure uninterrupted ISP services for Spectrum customers
Helpdesk Technician
Frantic LLC
12.2017 - 03.2025
- Enhanced network stability by assisting in fiber termination projects
- Improved system uptime through hardware and software issue resolution
- Streamlined helpdesk problems to correct departments in an efficient time
- Utilized troubleshooting skills for swift problem resolution and user support
Cable Puller
Startel Communications
08.2017 - 03.2025
- Installed IP cameras, enhancing security systems across the Tristate area
- Executed cable pulling tasks, ensuring efficient network connectivity
- Collaborated with teams to meet project deadlines and client specifications
Cable Technician
MCA Communications
04.2016 - 03.2025
- Installed CAT6, CAT5, and Fiber for Houston schools, enhancing network efficiency
- Executed precise terminations using Panduit products, ensuring reliable connections
- Performed punch down terminations, maintaining high-quality standards
- Configured IDFs and MDFs, optimizing network infrastructure setup
- Secured cables with J hooks and service loops, improving cable management
25L Cable Installer/Maintainer
TX National Guard
10.2012 - 03.2020
- Resolved field exercise helpdesk issues, enhancing operational efficiency and team collaboration
- Installed and maintained cables, ensuring network reliability and seamless connectivity
- Managed tier 1 helpdesk, improving response time and user satisfaction through effective troubleshooting
- Configured Server stacks for exercises and maintained network throughout
Education
High School Diploma -
Kashmere High School
Houston, TX06-2012
Skills
- Network troubleshooting
- Cable systems
- Customer Relations
- ConnectWise
- Cable installation
- Point Of Sale
- Helpdesk support
- Technical Support
- Field Diagnostics
- Troubleshooting
- Hardware Installation
Timeline
Service Technician
Spencer Technologies
07.2023 - Current
Technician
SuperPC Systems
07.2021 - 03.2025
Cable Technician
Midspan Telecom
07.2020 - 03.2025
Helpdesk Technician
Frantic LLC
12.2017 - 03.2025
Cable Puller
Startel Communications
08.2017 - 03.2025
Cable Technician
MCA Communications
04.2016 - 03.2025
25L Cable Installer/Maintainer
TX National Guard
10.2012 - 03.2020
High School Diploma -
Kashmere High School
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