Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Felicia Graham

Ocala

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Dispatcher

SafeRide Health
05.2023 - Current
  • Directed dispatching, routing, and tracking of Medical Transportation Providers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery medical seeds patients.
  • Assisted callers in emergency situations with appropriate information and support.
  • Provided professional services and support in a dynamic work environment.

Tax Associate

Intuit
12.2018 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.

Virtual Customer Service Representative

Arise Virtual Solutions Inc.
09.2006 - 12.2024
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Virtual Medical Assistant

Teladoc
08.2021 - 10.2023
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Education

Associate of Arts - Insurance And Risk Management

University of Florida
Gainesville, FL
05-2021

Associate of Arts - Criminal Justice

Hillsborough Community College
Tampa, FL
06-2020

Skills

  • Record keeping
  • Clerical support
  • Inbound and outbound calling
  • Customer relations
  • Product education
  • Data analysis
  • Document calls
  • Scheduling

Certification

  • Certified Bookkeeping Alison University - 2024
  • Certified Virtual Medical Assistance, Alison University - 2022
  • Medical Administrative Secretary Alison University-2023
  • Certified Credit Repair Specialist-Credit Consultants Associate-2021
  • Certified Credit Score Specialist-Credit Consultants Association-2019

Languages

English
Full Professional

Timeline

Medical Dispatcher

SafeRide Health
05.2023 - Current

Virtual Medical Assistant

Teladoc
08.2021 - 10.2023

Tax Associate

Intuit
12.2018 - Current

Virtual Customer Service Representative

Arise Virtual Solutions Inc.
09.2006 - 12.2024

Associate of Arts - Insurance And Risk Management

University of Florida

Associate of Arts - Criminal Justice

Hillsborough Community College

Similar Profiles

CREATE PROFILE