Nikki Martinez
Charlotte,NC
Summary
Proven Data Analyst at WFS Worldwide Flight Services, adept in advanced Excel functions and data visualization, enhanced decision-making with accurate, insightful reports. Demonstrated stress tolerance and adaptability in high-stakes environments, ensuring 100% accuracy in emergency documentation at Convergys. Excelled in confidentiality, driving efficiency and performance across diverse teams.
Overview
7
7
years of professional experience
Work History
Emergency Medical Dispatcher
Convergys
09.2024 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Data Analyst
WFS Worldwide Flight Services
11.2022 - 03.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created data models to support decision-making processes.
- Developed data mining algorithms to identify and classify patterns in data.
- Developed and implemented data governance policies and procedures.
- Developed and maintained data warehouses and data marts to support business operations.
- Utilized data visualization techniques to present and explain complex data sets.
Human Resources Assistant
Department of Defense
02.2018 - 08.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Education
Associate of Applied Science - General Studies
University of Maryland, Baltimore
Baltimore, MD12-2018
High School Diploma -
Wayland-Cohocton High
Wayland, NY06-2015
Skills
- Stress tolerance
- Quick learner
- Confidentiality
- Accuracy and precision
- Goal settingd
- Incident management
- Adaptabilitys
- Record keeping
- Information relay
Timeline
Emergency Medical Dispatcher
Convergys
09.2024 - Current
Data Analyst
WFS Worldwide Flight Services
11.2022 - 03.2024
Human Resources Assistant
Department of Defense
02.2018 - 08.2021
Associate of Applied Science - General Studies
University of Maryland, Baltimore
High School Diploma -
Wayland-Cohocton High
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