Felicia Graves
Fairfield,CA
Summary
Dynamic and adaptable professional with a robust background in product sales, successfully transitioning from merchandiser to sales expert. Demonstrated ability to multitask and manage workloads effectively, consistently achieving high productivity levels. Recognized for self-motivation, collaboration, and strong leadership capabilities within diverse teams, fostering an environment of shared success. Exceptional interpersonal skills facilitate seamless communication with large work crews, while maintaining composure under pressure supports sound decision-making in fast-paced environments.
Professional with proven track record in sales and customer service. Adept at managing routes, building strong client relationships, and exceeding performance targets. Skilled in inventory management, order processing, and effective communication. Known for adaptability, teamwork, and results-driven approach.
Results-oriented sales professional with proven track record in route sales and customer engagement. Known for fostering strong team collaboration and driving results through adaptability and reliability. Expertise in product delivery and client relationship management, ensuring seamless service and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Route Sales Professional
Bimbo Bakeries
10.2019 - 11.2024
- Responsible for the management of market accounts
- In charge of the fulfillment of each customer's orders to their desired specifications
- Upholds the integrity, assuring appropriate utilization of market share
- Charged with building rapport and maintaining a professional, courteous and respectful relationship with customers
- Consistently meet and/or exceed product distribution goals set by company
- Effectively communicate with company and client management on a daily basis
- Hides decorated employee of the month and highest sales for the region
- Executed efficient route management, ensuring timely deliveries and optimized scheduling for maximum productivity.
- Developed and maintained strong customer relationships to drive product sales and enhance brand loyalty.
- Conducted regular inventory audits to maintain stock levels and minimize product shortages on routes.
- Trained new team members on operational procedures, safety protocols, and customer service standards.
- Analyzed sales data to identify trends, adjust strategies, and improve overall route performance.
- Collaborated with cross-functional teams to implement promotional campaigns and enhance product visibility at retail locations.
- Resolved customer inquiries and complaints promptly to ensure high satisfaction levels and retention rates.
- Organized daily schedules efficiently, prioritizing tasks based on urgency and importance to meet all deadlines.
Merchandiser
San Mateo, CA.
09.2018 - 10.2019
- Cover routes and provide merchandising support as assigned
- Merchandise shelving, coolers and displays within the Jye brands in retail stores
- Build effective relationships with store personnel to assure customer satisfaction
- Rotate product and pull expired from sales floor
- Collaborated with team to organize and display merchandise effectively.
- Monitored inventory levels and reported discrepancies promptly.
- Optimized product placement strategies to increase customer engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Kitchen Coordinator
Little Lambs Pre-School
Fremont, CA
11.2016 - 09.2018
- Develop and implement general kitchen meal preparations, serving and cleaning procedures
- Managed kitchen inventory, tracking supplies to minimize waste and maintain stock levels.
- Prepared Meals/snacks for 5 different Pre-School classes
- Implemented sanitation protocols, ensuring compliance with health regulations and safety standards.
- Trained staff on food handling procedures, fostering a safe and efficient kitchen environment.
- Assisted in budgeting for food purchases, optimizing costs while maintaining quality meals for children.
- Oversaw vendor relationships, negotiating favorable pricing on high-quality ingredients for cost-effective operations.
- Managed equipment maintenance and repairs, extending the life of valuable kitchen tools and appliances.
- Coordinated staff schedules, ensuring adequate coverage during peak service hours for optimal performance.
- Assisted with budget planning and financial tracking for the kitchen department, optimizing resource allocation for maximum profitability.
- Coordinates social events.
- Developed weekly menus aligned with dietary requirements and seasonal availability of ingredients.
Sub Custodian
Fremont Unified School District
Fremont, CA
04.2012 - 11.2017
- Providing safe, clean environment for the children and staff
- Picking up trash, sweeping, mopping, vacuuming, cleaning and stocking bathrooms
- Using industrial equipment to clear floors
- Minor building maintenance and repairs
- Operated cleaning equipment to maintain cleanliness and safety standards in school facilities.
- Assisted in waste management by properly disposing of trash and recyclables throughout campus.
- Conducted routine inspections of classrooms and restrooms to ensure sanitation compliance.
- Collaborated with staff to schedule maintenance and cleaning tasks for efficient facility operations.
- Trained new custodial staff on proper cleaning techniques and safety protocols.
- Implemented improvements to cleaning processes, enhancing overall efficiency in daily operations.
- Led team efforts during special events, ensuring facilities were prepared and well-maintained for visitors.
- Developed inventory tracking system for cleaning supplies, optimizing resource allocation across locations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Assistant Store Manager
Forver 21
Hayward, CA
05.2007 - 06.2010
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Max Rave BCBG
Newark, CA
04.2003 - 04.2007
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on sales techniques and product knowledge.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Monitored staff performance, providing feedback to drive team development and productivity.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Collaborated with management to set strategic sales goals and improve performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Executed promotional events, increasing foot traffic and customer engagement effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Washington High School
Fremont, CA01.2003
Skills
- Pos System
- Great punctuality
- Verbal communication
- Problem solving
- Time management
- Leadership skills
- Active listening
- Goal oriented
- Route planning
- Upselling strategies
- Merchandise sales
Timeline
Route Sales Professional
Bimbo Bakeries
10.2019 - 11.2024
Merchandiser
San Mateo, CA.
09.2018 - 10.2019
Kitchen Coordinator
Little Lambs Pre-School
11.2016 - 09.2018
Sub Custodian
Fremont Unified School District
04.2012 - 11.2017
Assistant Store Manager
Forver 21
05.2007 - 06.2010
Assistant Store Manager
Max Rave BCBG
04.2003 - 04.2007
High School Diploma -
Washington High School