FELICIA GREY
Jamaica,USA
Summary
Friendly, reliable customer service professional with the ability to communicate effectively, solve problems efficiently to ensure positive customer experiences. Committed to delivering high-quality service to ensure customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Grocery Warehouse Associate
Amazon
02.2024 - Current
- Packaged and sealed products according to order size and specifications
- Utilized RF Scanner to track products in transit
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
Residential Aide
CORE SERVICES
10.2018 - 05.2020
- Supervise clients, manage logbooks, handle paperwork
- Open doors, distribute food evenly and handle intakes
- Conducted regular inspections of resident rooms to ensure cleanliness and orderliness
Residential Aide
CHILDREN COMMUNITY SERVICES
02.2016 - 07.2018
- Supervise clients, manage logbooks, handle paperwork
- Open doors, distribute food evenly and handle intakes
- Conducted regular inspections of resident rooms to ensure cleanliness and orderliness
Cashier/Customer Service
BURLINGTON COAT FACTORY
06.2014 - 01.2016
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Handled customer complaints and inquiries in a courteous and efficient manner
Receptionist/Secretary
QUEENS ACADEMY HS
06.2011 - 01.2013
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Signed for incoming deliveries and notified employees of packages
Education
Associate in Applied Science (A.A.S.) - Medical Assistant Candidate
Queensborough Community College
06.2027
Advanced Diploma - undefined
Queens Academy
01.2001
Skills
- Comfortable working under pressure
- Meeting strict guidelines
- Valid Driver's License
- Cash Handling
- Time Management
- Dependable
- Self sufficient
- Reliable
Certification
Drivers License
Timeline
Grocery Warehouse Associate
Amazon
02.2024 - Current
Residential Aide
CORE SERVICES
10.2018 - 05.2020
Residential Aide
CHILDREN COMMUNITY SERVICES
02.2016 - 07.2018
Cashier/Customer Service
BURLINGTON COAT FACTORY
06.2014 - 01.2016
Receptionist/Secretary
QUEENS ACADEMY HS
06.2011 - 01.2013
Associate in Applied Science (A.A.S.) - Medical Assistant Candidate
Queensborough Community College
Advanced Diploma - undefined
Queens Academy