Felicia Groom
Birmingham,AL
Summary
Dynamic General Manager with a proven track record in operations management and team building. Skilled in enhancing guest satisfaction and optimizing team performance to drive operational efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
Hamilton Inn
Bessemer, AL
08.2025 - Current
- Oversaw daily operations to ensure high-quality guest experiences.
- Managed staff scheduling and training to optimize team performance.
- Implemented cost-control measures to improve operational efficiency.
- Developed and maintained positive relationships with vendors and suppliers.
- Monitored guest feedback and implemented improvements based on reviews.
- Ensured compliance with health and safety regulations throughout the property.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Guest Service Representative
Valley Hotel
Birmingham, AL
12.2024 - 10.2025
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Managed guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Coordinated room bookings and provided information about hotel amenities and services.
- Maintained front desk operations, ensuring accurate record-keeping and cash handling.
Assistant General Manager
Hampton Inn By Hilton
Birmingham, AL
12.2023 - 11.2024
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Assisted in managing staff recruitment, training, and performance evaluations for team development.
- Implemented inventory control systems to optimize supply chain efficiency and reduce costs.
- Collaborated with marketing teams to execute promotional campaigns and enhance brand visibility.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Front Office Manager
The Redmont Hotel
Birmingham, AL
04.2023 - 12.2023
- Supervised front desk operations, ensuring high levels of guest satisfaction and service quality.
- Trained and mentored front office staff, fostering a collaborative team environment.
- Implemented efficient check-in/check-out processes, reducing wait times for guests.
- Managed reservations system, optimizing occupancy rates through strategic planning.
Operations Manager
Homewood Suites Hilton
Hoover, AL
08.2019 - 04.2023
- Streamlined operational procedures to enhance guest satisfaction and service efficiency.
- Implemented training programs for staff, improving team performance and service quality.
- Analyzed inventory management processes, reducing waste and optimizing supply chain efficiency.
- Led cross-departmental initiatives to improve workflow coordination and operational effectiveness.
Education
Bachelor of Science - Accounting
Strayer University
Georgia09-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Staff management
- Customer relations
Timeline
General Manager
Hamilton Inn
08.2025 - Current
Guest Service Representative
Valley Hotel
12.2024 - 10.2025
Assistant General Manager
Hampton Inn By Hilton
12.2023 - 11.2024
Front Office Manager
The Redmont Hotel
04.2023 - 12.2023
Operations Manager
Homewood Suites Hilton
08.2019 - 04.2023
Bachelor of Science - Accounting
Strayer University