Felicia Hall
Isle of Capri Casino
West Helena,AR
2023
years of professional experience
Dynamic security professional with a proven track record at Gold Strike Casino Resort, excelling in incident reporting and crisis management. Recognized for superior customer service and effective conflict resolution, ensuring guest safety and satisfaction. Adept at implementing security protocols and enhancing operational efficiency in high-pressure environments.
Work History
Security Officer
- Monitored surveillance systems to detect suspicious activities and ensure guest safety.
- Conducted regular patrols throughout the casino to maintain security presence and deter criminal behavior.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Enforced casino policies and procedures, ensuring compliance with state regulations and internal standards.
- Provided assistance to guests, addressing concerns and maintaining a welcoming environment for patrons.
- Trained new security personnel on operational protocols and emergency response procedures effectively.
- Implemented crowd control strategies during events to ensure safety and minimize disruptions for guests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cage Cashier
7 Years 7 Months- Processed cash transactions accurately and efficiently in high-volume environments.
- Maintained comprehensive knowledge of gaming regulations and casino policies.
- Assisted customers with inquiries and resolved issues promptly to enhance guest experience.
- Monitored cash flow and ensured compliance with internal controls during transactions.
- Conducted regular audits of cash drawers to ensure accuracy and accountability.
- Trained new staff on cash handling procedures and customer service protocols effectively.
- Implemented best practices for security measures related to cash handling operations.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Education
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Superior customer service
Physical fitness
Emergency response
Patrol operations
Complex Problem-solving
Conflict de-escalation
Conflict resolution techniques
Visitor tracking
Threat management
Document management
Stationary surveillance
Crime prevention
Crisis management
Timeline
Cage Cashier
Isle of Capri Casino
10.2014 - 05.2022Read More
Security Officer
Gold Strike Casino Resort Tunica Ms
Read More
Central High School
High School Diploma
Read More