FELICIA HENGLE
STRONGSVILLE,OH
Summary
Dynamic real estate executive with over 20 years of leadership experience in brokerage operations, organizational design, financial stewardship, and talent development. Proven track record of steering multi-office regions through growth, restructuring, and market disruption while enhancing profitability, organizational culture, and brand integrity. Recognized national speaker and respected senior leader, skilled in building scalable systems and cultivating future leaders. Expertise in guiding organizations through complexity with clarity and unwavering integrity. Committed to driving excellence and fostering a collaborative environment that empowers teams to thrive.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
President
Coldwell Banker Schmidt Realty
09.2015 - Current
- Executive oversight of 10 offices, 10 managers, and 400+ agents with annual sales volume exceeding $550M.
- Increased agent count from 287 to 400+, sales volume from $350M to $550M+, and delivered 10%+ YOY growth for eight years.
- Full responsibility for financial operations including budgeting, forecasting, profitability, growth goals, and retention.
- Led site selection, lease negotiations, buildout oversight, FF&E planning, and grand openings for 8 office locations across Northeast Ohio.
- Negotiated lease modifications, relocations, and remodel strategies aligned with brand standards and agent experience.
- Designed enterprise-wide job descriptions for key staff and leadership positions.
- Authored leadership training manuals, operational playbooks, and policies.
- Delivered continuing education for business planning, recruiting skill development, relocation training, and retention initiatives.
- Developed team models, economic models, and ancillary service performance targets.
- Championed Collaboration as a formal Core Value across the organization.
- Selected to beta test Realogy predictive analytics platforms (CBX and ZAP) in Ohio.
- Piloted innovation initiatives, including virtual reality open house events and emerging technology tools.
- Oversaw financial planning and budgeting, ensuring alignment with organizational goals.
- Conducted training programs for staff to promote best practices in real estate services.
- Served as national spokesperson and panelist representing the company at industry forums.
- Analyzed market trends and competitor activities to inform business strategies.
Team Leader / CEO
Keller Williams Greater Cleveland Southwest
- On site oversight of 190 agents with $250M+ annual sales volume.
- Led the Agent Leadership Council, prepared monthly financial documents for the ownership group, coached top 10% of the roster and recruited net 30 agents per year, contributing to the growth and profitability of the organization.
- Collaborated with 10 Regional leaders for Keller Williams in Northeast Ohio every quarter sharing best practices and growth strategies.
Residential Relocation Specialist
Coldwell Banker Hunter Realty
- International Presidents Circle
- Luxury Property Specialist
- Certified Residential Specialist
- Accredited Buyer Representative
Director of Operations
Pickwick & Frolic / Hilarities
- Direct accountability for a 27,000 square foot facility with four profit centers and annual sales of over $10 million dollars.
- The departments included: Box Office, Accounting, Culinary, Catering, Marketing, Sales, Comedy Theatre, Theatrical, and Restaurant Management personnel. (125 Employees)
- Pre-Opening Functions included: Menu Development with demo and cost analysis for four profit centers, Contract Negotiations for all vendors and service providers, Recruitment and training of all management personnel, Sales and Labor forecasting and complete budget planning of entire facility, equipment selection and implementation for entire facility.
- Talent Booking and Contract Negotiating of all Nationally Touring Comedians.
- Marketing Plan Budget and Media Partnerships
- Created all inventory controls and daily sales logs to track sales/productivity and budget adherence tools.
- Interfaced with investors on a quarterly basis and prepared all financial statements, agendas, and action-plans for the direction of the business.
- All tax reporting and filing for the business.
Education
Broker's Liciense - Real Estate
Hondros College
Westerville, OHSkills
- Enterprise Operations & Regional Strategy; Financial Oversight & Economic Modeling; Organizational Design & Job Architecture; Leadership Development & Training Curriculum; Agent Growth, Retention & Productivity; Ancillary Services & Joint Ventures; Lease Negotiation, Remodels & Relocations; Change Management; National Speaking & Brand Representation
Certification
- RISMedia; National Association of REALTORS (NAR)
- ASCEND Graduate – Realogy Brands
- Broker’s License – In Progress
Timeline
President
Coldwell Banker Schmidt Realty
09.2015 - Current
Team Leader / CEO
Keller Williams Greater Cleveland Southwest
Residential Relocation Specialist
Coldwell Banker Hunter Realty
Director of Operations
Pickwick & Frolic / Hilarities
Broker's Liciense - Real Estate
Hondros College