Felicia Hill
Macon,GA
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for caregiver appointments.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Caring Companions
Macon, GA
01.2022 - Current
- Developed and implemented scheduling policies.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Direct Support Professional
Wesley Glen Ministries
Macon, GA
08.2020 - Current
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Direct Support Professional
Riveredge Behavioral Health
Macon, Georgia
03.2017 - 09.2020
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Direct Support Professional
Hill Personal Care
Macon, GA
09.2013 - 07.2014
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Customer Service Representative
Market Source
Atlanta, GA
04.2012 - 09.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Technician
Flextronics
Macon, GA
06.2006 - 06.2011
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Medical Assisting
Miller-Motte Technical College
Macon, GA12.2016
High School Diploma -
Southwest High School
Macon, GA06.1989
Skills
- Handling Customer Complaints
- Team Building
- Schedule Coordination
- Decision Making
- Adaptable and Resilient
- Verbal and Written Communication
- Friendly and Relatable
- Microsoft Office
- Goal Setting
- Honesty and Integrity
Timeline
Scheduling Coordinator
Caring Companions
01.2022 - Current
Direct Support Professional
Wesley Glen Ministries
08.2020 - Current
Direct Support Professional
Riveredge Behavioral Health
03.2017 - 09.2020
Direct Support Professional
Hill Personal Care
09.2013 - 07.2014
Customer Service Representative
Market Source
04.2012 - 09.2013
Customer Service Technician
Flextronics
06.2006 - 06.2011
Associate of Science - Medical Assisting
Miller-Motte Technical College
High School Diploma -
Southwest High School