Donna Law
Otisco,IN
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
48
48
years of professional experience
Work History
Scheduling Coordinator
Family Health Center
Louisville, KY
09.2001 - 11.2020
- Gathered physicians data to develop monthly work schedules, enabling proper staffing for medical practice.
- Adjusted schedules for procedures, surgeries and doctor appointments for average of 50 providers per day within 7 clinic sites.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate providers schedules.
- Processed and approved all scheduling changes to executive calendars.
Switchboard Receptionist
Family Health Center
Louisville, KY
05.1992 - 11.2020
- Received incoming calls and paged individuals and departments over PA system.
- Kept records of calls placed and charges incurred.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed telephone switchboard of 300 personnel and routed internal and external calls to provide quick connection.
- Connected callers with appropriate professional, department or business.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Vocational Business - Medical Secretary
Phillips College
1512 Crums Lane Louisville Ky 4021611.1989
High School Diploma -
Shawnee High School, Louisville
4018 West Market St. Louisville KY 4021105.1983
Skills
- Performance Management
- Handling Customer Complaints
- Complex Problem Solving
- Regulatory Compliance
- Microsoft Office Suite
- Schedule Coordination
- Program Development
- Information Security
- Diligent Follow Through
- Database Maintenance
- Attention to Detail
- Remote Work Coordination
- Cross-Functional Collaboration
- Delegation and Work Assignment
- Multitasking and Prioritization
Timeline
Scheduling Coordinator
Family Health Center
09.2001 - 11.2020
Switchboard Receptionist
Family Health Center
05.1992 - 11.2020
Vocational Business - Medical Secretary
Phillips College
High School Diploma -
Shawnee High School, Louisville
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