Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICIA HOWARD

SANDY HOOK,KY

Summary

Experienced clerical assistant with strengths in data entry, customer support, and phone reception. Known for accurate records, organized file management, and dependable daily office support. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Clerical Assistant

RATTESNAKE RIDGE WATER DISTRICT
Grayson, KY
05.2019 - Current
  • Processed utility billing records and updated customer account information.
  • Assisted customers with account questions, payment details, and service forms.
  • Answered phone calls and routed service requests to appropriate district staff.
  • Updated customer contact information in the system database.
  • Assisted with filing documents and maintaining records.
  • Scanned documents into digital format for storage purposes.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.

Education

Some College (No Degree) - General Studies

Morehead State University
Morehead, KY

Skills

  • Data entry
  • Customer support
  • Verbal communication
  • Phone reception
  • Email management
  • Scanning/copying documents
  • File organization
  • Confidentiality handling

Timeline

Clerical Assistant

RATTESNAKE RIDGE WATER DISTRICT
05.2019 - Current

Some College (No Degree) - General Studies

Morehead State University
FELICIA HOWARD