Felicia Hurt
Summary
Seasoned Operations Manager with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business strategies. Strong operations leadership with a productivity driven mindset, and a resilient expertise in mentoring while improving processes. Instituting a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Uvalle Person Injury Law Firm
2022.01 - Current
- Identifying current problems, building a consensus and relationships among managers, partners, and employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Operations Manager
Warrant-tech Corporation
2018.06 - 2022.01
- Manage ongoing projects (partner satisfaction while providing exemplary customer service) for large and small number of people (including partners, clients, or employees)
- Project account management with current and traveling for new business and current partners.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
Tier 2 Escalations Supervisor
Walmart.com
2016.05 - 2018.05
- Monitor all system output to ensure the integrity and quality of each report.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs along 3 channels both domestic and internationally
Education
Some College - Education Administration
The University of Texas At Arlington
Arlington, TXSkills
- Microsoft Excel & PowerPoint
- Operations and Program Management
- Budgeting/Cost Control
- Leadership, Training and Coaching
- Data Analysis Reporting
- Process Engineering and Improvement
- Employment Recruiting and Onboarding
- Six Sigma Principles
- Strategic Data Control
Accomplishments
- Increased company savings by 34.7% through corporate consensus-building and cross-functional geographical team coordination.
- Aided in reduced operational expenses by streamlining departmental operations.
- Promoted to Operations Supervisor after 1.5 years with the Wal-mart.
- Spearheaded a paid college intern program for summer and 2 year timespan.
- Documented and resolved turnaround timeframes which led to more time efficient production and cost savings .
Timeline
Operations Manager
Uvalle Person Injury Law Firm
2022.01 - Current
Operations Manager
Warrant-tech Corporation
2018.06 - 2022.01
Tier 2 Escalations Supervisor
Walmart.com
2016.05 - 2018.05
Some College - Education Administration
The University of Texas At Arlington
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