Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FELICIA JACKSON

Rossville,TN

Summary

Seasoned Phlebotomist with 31 years experience in venipuncture and proven chair and bed side manner. Committed to maintaining highest patient safety standards when collecting a variety of specimens. I have a solid background in phlebotomy and health care services. Responsible to obtain a challenging position with an organization where my skills and education would have valuable application.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Phlebotomist

SONIC HEALTHCARE
Memphis, TN
06.2022 - Current
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unsual reactions or events to take appropriate action under established guidelines.
  • Prepared and packaged specimens for courier transport.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Labeled blood vials with critical information like time of collection, date and patient name.

Material Handler

YOHCONNEX- (MCKESSON)
Olive Branch, MS
01.2022 - 03.2022
  • Loaded completed orders on pallets according to delivery numbers.
  • Palletized boxes to increase movement and shipment efficiency.
  • Protected company inventory by maintaining and organizing storage areas.
  • Developed and maintained strong working knowledge of products and handling requirements.
  • Minimized number of material moves and reduced backtracking and length of moves, resulting in optimum equipment and personnel deployment.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
  • Coordinated resolutions to independently handle damages, shortages and nonconformance.

Phlebotomist

AMERICAN ESOTERIC LABORATORIES
Memphis, TN
01.2012 - 01.2022
  • Labeled blood vials with critical information like patients name and date of birth.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Used multiple electronic medical software, including APOLLO and ATLAS to conduct patient intakes and send correspondence.
  • Maintained fully-stocked phlebotomy station
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
  • Collected blood samples from {50-60} individuals per day, maintaining consistent patient flow.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Used aseptic techniques to maintain specimen integrity.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Sanitized work area after every patient to prevent contamination and spread of disease.

Lab Technical Assistant (Baptist Memphis)

BAPTIST MEMORIAL HEALTH CARE CORPORATION
Memphis, TN
11.2007 - 01.2012
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Identified patients using proper procedures prior to specimen collection.
  • Transported specimens following established protocol for temperature and light.
  • prepared patients for physician by explaining process. workflow based on stat, schedule, or outpatient needs.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.

Phlebotomist

ASAP MEDSTAFF
Wayne, MI
04.2006 - 07.2007
  • Identified patients using proper procedures prior to specimen collection.
  • Transported specimens following established protocol for temperature and light.
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
  • Verified collection orders and communicated discrepancies to nurses.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.

Lab Technician I

ST. JOHN HEALTH SYSTEMS
Warren, MI
03.2001 - 02.2005
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Verified collection orders and communicated discrepancies to nurses.
  • Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.
  • Communicated with outside parties and laboratory management regarding test results.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Monitored and tracked samples using Sunquest, notifying supervisors and clients of missing samples or database errors.
  • Checked blood compatibility using crossmatching, antigen typing and antibody identification.
  • Recorded control values from technical instruments to maintain reliability and validity of test results.
  • Prepared, processed and analyzed lab samples.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Transported specimens following established protocol for temperature and light.
  • Calibrated computer systems and devices to perform data acquisition and analysis.
  • Conducted multiple tests at once using automated equipment and computerized instruments.
  • Evaluated body fluids and tissue samples to document findings such as normal or abnormal results.
  • Maintained and calibrated various lab equipment and instruments.
  • Performed various Coagulation clinical analyses and testing.
  • Expertly procured and processed specimens for laboratory staff.

Phlebotomist

QUEST DIAGNOSTICS
Auburn Hills, MI
01.1994 - 01.2000
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Managed staffing and scheduling of phlebotomy lab personnel.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Transported specimens following established protocol for temperature and light.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality. Processed client payments and collected appropriate billing information.
  • Labeled patient samples, double-checking information for accuracy.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Accessioner

NATIONAL HEALTH LABORATORY
Oak Park, MI
01.1993 - 01.1994
  • Prepared specimens by sorting into groups and setting up in designated areas.
  • Adhered to safety procedures when handling specimens and working in laboratory.
  • Processed specimens and prepared each for shipment to testing laboratories.
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.

Phlebotomist

DETROIT PLASMA CORPORATION (N.A.B.I.)
Detroit, MI
06.1987 - 09.1992
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Collected, tested and submitted samples according to quality control standards.
  • Inspected, troubleshot and calibrated equipment to achieve optimal performance.
  • Prepared, processed and analyzed lab samples.
  • Managed departmental inventory and supply ordering.
  • Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
  • Conducted blood counts and other tests to support safe transfusion processes.
  • Prepared, processed and analyzed lab samples.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Cleaned, lubricated and repaired machinery for optimal performance.
  • Oversaw operations for 3 departments and trained nurses on point of care testing procedures.

Dietary Aide & Nursing Assistant

Hillhaven Rehabilitation & Convalescent Center
Durham, NC
04.1986 - 04.1987
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Cleaned and maintained dining room during and after each meal service.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.

Education

High School Diploma -

Martin Luther King Jr., High School
06.1985

Attended from 1988-1989 - Clinical Laboratory Science I

Mercy College Of Detroit

Skills

  • Sample preparation and analysis
  • Strong phlebotomy skills
  • Knowledgeable of non complex testing such as FLU A/B, SUDS/HIV, Ketone, Pregnancy (Serum and Urine), Rapid Strep, Mono, Gastric and Fecal testing
  • Extensive medical terminology
  • Alphabetical and numerical filing mastery
  • Proficiency in lab functions such as Apollo, Lab Gem, Cerner, Atlas, Sunquest, Meditech, Revenue Cycle, Power Chart, Athena and Flywire
  • Experienced with Act5 diff CP instrument, MLA-1400, VITROS-950, ROCHE-2010 and CUA analyzers
  • Demonstrate great organizational skills
  • Actively participate in quality improvement meetings and activities
  • Interpersonal communication
  • Laboratory safety procedures
  • Specimen preparation and accessioning
  • Processed, aliquot and batched covid specimens before testing
  • Healthcare coding competency

Certification

Phlebotomy Certification

Centrifuge Technician Certification

Medical Receptionist Certification

Dental Assistant Certificate

Timeline

Phlebotomist

SONIC HEALTHCARE
06.2022 - Current

Material Handler

YOHCONNEX- (MCKESSON)
01.2022 - 03.2022

Phlebotomist

AMERICAN ESOTERIC LABORATORIES
01.2012 - 01.2022

Lab Technical Assistant (Baptist Memphis)

BAPTIST MEMORIAL HEALTH CARE CORPORATION
11.2007 - 01.2012

Phlebotomist

ASAP MEDSTAFF
04.2006 - 07.2007

Lab Technician I

ST. JOHN HEALTH SYSTEMS
03.2001 - 02.2005

Phlebotomist

QUEST DIAGNOSTICS
01.1994 - 01.2000

Accessioner

NATIONAL HEALTH LABORATORY
01.1993 - 01.1994

Phlebotomist

DETROIT PLASMA CORPORATION (N.A.B.I.)
06.1987 - 09.1992

Dietary Aide & Nursing Assistant

Hillhaven Rehabilitation & Convalescent Center
04.1986 - 04.1987

High School Diploma -

Martin Luther King Jr., High School

Attended from 1988-1989 - Clinical Laboratory Science I

Mercy College Of Detroit

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FELICIA JACKSON