Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Melody Hatcherson

Houston,TX

Summary

Experienced and dedicated Phlebotomy Manager with over 31 years of healthcare industry experience. Skilled in leading phlebotomy teams, implementing efficient workflows, and ensuring compliance with all regulatory standards. Proven track record of driving operational excellence, staff development, and exceeding performance targets. Strong communication and leadership abilities to foster a positive work environment and deliver high-quality patient care. Seeking to leverage my expertise to enhance phlebotomy services and contribute to the success of a reputable healthcare organization.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Phlebotomy Manager

Sonic Healthcare
06.2012 - Current
  • Managed payroll and PTO requests and monitored attendance for 80-130 employees, adhering to CPL policies and reducing staffing inconsistencies through strategic scheduling and proactive communication
  • Implemented training programs and protocols to maintain compliance with all regulatory standards and best practices in phlebotomy procedures
  • Develop and implement phlebotomy training programs to improve staff competency and enhance patient satisfaction

Medical Assistant

Dr. Ernest Kinchen MD- Surgeon
02.1993 - 02.2024
  • Assisted physicians in patient exams by recording vital signs, updating medical history, and ensuring a comfortable environment for patients
  • Prepared and sterilized medical equipment, instruments, and exam rooms to maintain cleanliness and safety standards
  • Performed basic laboratory tests, collected specimens, and assisted with minor procedures under the supervision and direction of healthcare providers

Pre Analytical Operations Supervisor

Quest Diagnostic
05.2010 - 06.2012
  • Oversee and manage daily operations of the pre-analytical department, ensuring timely and accurate specimen processing and preparation
  • Train, mentor, and evaluate a team of pre-analytical technicians to ensure efficient workflow and adherence to protocols
  • Collaborate with laboratory managers and pathologists to troubleshoot issues related to specimen integrity and sample quality

Operations Manager

Memorial Hermann Diagnostics Laboratory
04.2010 - 05.2010
  • Conducted regular performance evaluations and provided training to staff to enhance operational effectiveness and employee morale
  • Oversaw a team of 30 plus employees, providing training, coaching, and performance evaluations to ensure optimal performance
  • Developed and implemented strategic plans to streamline operations

Phlebotomy Supervisor

Laboratory Corporation of America
03.1997 - 05.2010
  • Supervised a team of 30 plus phlebotomists to ensure efficient and accurate blood sample collection processes
  • Developed and implemented training programs for new hires and existing staff to maintain high standards of quality and compliance
  • Conducted performance evaluations and provided feedback to team members to drive continuous improvement and growth

Education

Bachelors Degree - Healthcare Management

Ashworth College
Norcross, GA
03.2025

Diploma - Medical Assisting

Delta Technical College
Lafayette, LA
08.1994

High School Diploma -

James Madison High School
Houston, TX
05.1985

Skills

  • Problem Solving
  • Communication
  • Leadership
  • Management
  • Interpersonal
  • Customer Service
  • Computer

Certification

  • Certified Human Resources Manager, HR University, 01/01/24
  • National Certified Phlebotomy Instructor, National Performance Specialists, 04/01/24, 5226631842MH
  • National Certified Phlebotomist, National Performance Specialist, 03/01/24, 4375314733MH
  • Leading With Effective Communication (Inclusive Leadership Training), CatalystX Online Training, 03/01/24
  • Women's Entrepreneurship, Cornell University, 01/01/24
  • Health Coach Training Program, December 17,2024
  • Certified Women’s Coaching Specialist, September 19,2024

Personal Information

Title: Phlebotomy Manager

Timeline

Phlebotomy Manager

Sonic Healthcare
06.2012 - Current

Pre Analytical Operations Supervisor

Quest Diagnostic
05.2010 - 06.2012

Operations Manager

Memorial Hermann Diagnostics Laboratory
04.2010 - 05.2010

Phlebotomy Supervisor

Laboratory Corporation of America
03.1997 - 05.2010

Medical Assistant

Dr. Ernest Kinchen MD- Surgeon
02.1993 - 02.2024

Diploma - Medical Assisting

Delta Technical College

High School Diploma -

James Madison High School

Bachelors Degree - Healthcare Management

Ashworth College

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Melody Hatcherson