Talented Manager with expert team leadership, planning and organizational skills built during successful career. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
FLOR D. TEJADA
Porter,TX
Summary
Overview
17
years of professional experience
Work History
Bio Reference Laboratories
Phlebotomy Manager
04.2017 - 10.2022
Job overview
- Supervision of all aspects of Phlebotomy operations and employees
- Responsible for hiring, performance appraisals, disciplinary action and terminations
- Ensure all clients/patients complaints are resolved in timely manner
- Review and approve schedules with minimal OT for employees
- Submit/approve accurate expense and travel logs
- Identify and solve employee problems, manage conflict and respond to grievances as needed
- Maintain and determine usage of department supplies and inventory
- Implement disciplinary action as needed in consultation with HR
- Perform reviews
- Direct day-to-day administrative and operational functions for 100+ Accounts, providing guidance and leadership to over 60+ Employees
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Bio Reference Laboratories
Phlebotomy Supervisor
01.2013 - 04.2017
Job overview
- Assist staff members in maintaining smooth workflow
- Communicating with Sales, Tech Support and Management when needed regarding multiple issues brought up
- Training Phlebotomy team in preparation for C.A.P inspection
- MS Word, Excel, PowerPoint, Outlook and Smart Sheet knowledge
- Composing training guides for Supervisors
- Employee reviews and Assessments every 6 months
- Upheld all compliance standards and kept team in line with requirements.
- Reviewed employee performance and developed improvement plans
Obstetrics and Gynecology Medical Center Associates
Phlebotomist/ Lead Phleb
09.2008 - 08.2010
Job overview
- Provided excellent customer service Maintained operations of satellite accounts
- Trained new employees
- Performed 40+ draws daily, collect urine specimens, and complete lab tests procedures according to Policies and Procedures
- Handled all specimens using PPE
- Demonstrated proficiency in data entry
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Doctor's Hospital
Medical Receptionist/Medical Assistant
01.2006 - 08.2008
Job overview
- Provides excellent customer service
- Performs venipuncture and blood draws
- Taking vital signs and updating demographics
- Administered Injections
- Responded appropriately to physical, emotional needs of patients.
Education
Gary Job Corps Center
CMA
2007
University Overview
Gary JobCorp San Marocs
CNA from Nurse Assistant
04.2006
University Overview
Klein Forest High SchoolHouston, TX
High School Diploma
08.2002
University Overview
Skills
- Staff Management
- Team Building
- Inventory and restocking
- Hiring and recruitment
- Project oversight
- Training and mentoring
- Best Practices and Standards
- Corrective Action Plans
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Manager
Bio Reference Laboratories
04.2017 - 10.2022
Phlebotomy Supervisor
Bio Reference Laboratories
01.2013 - 04.2017
Phlebotomist/ Lead Phleb
Obstetrics and Gynecology Medical Center Associates
09.2008 - 08.2010
Medical Receptionist/Medical Assistant
Doctor's Hospital
01.2006 - 08.2008
Gary Job Corps Center
CMA
Gary JobCorp
CNA from Nurse Assistant
Klein Forest High School
High School Diploma
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